{"id":4259827,"url":"https://alion.io/job/gethuman-call-chargee-de-relation-client-accompagnement-apprenants","title":"Chargé(e) de relation client - Accompagnement Apprenants","company":{"id":4538373,"name":"GetHuman Call","domain":"gethumancall.com","url":"https://alion.io/company/gethuman-call","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Antananarivo, Madagascar"],"countries":["MG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T12:37:34Z","employer_posted_date":null,"last_verified_at":"2026-11-13T12:37:34Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Au cœur de l'expérience apprenant, vous accompagnez nos élèves de leur inscription jusqu'à l'obtention de leur certification :\n\nCoaching & Prévention du décrochage : Échanger au téléphone avec les apprenants pour les encourager, lever leurs blocages, maintenir leur assiduité et les aider à concrétiser leur projet professionnel.\n\nCustomer Care & Support : Traiter avec réactivité et bienveillance les demandes entrantes des apprenants (par e-mail et tickets) tout au long de leur formation.\n\nGestion Administrative : Déclarer les entrées et sorties de formation, et coordonner l'organisation des jurys de soutenance (invitations, suivi des rendus écrits).\n\nRelais Commercial : Identifier les apprenants souhaitant poursuivre leur montée en compétences et planifier des rendez-vous avec l'équipe commerciale.\n2. Profil Recherché\n\nPosture de Coach & Empathie : Vous aimez aider, écouter et redonner de la motivation avec un discours positif et humain.\n\nExcellente communication : Expression orale fluide et niveau d'orthographe irréprochable à l'écrit.\n\nRigueur & Organisation : Capacité à suivre des démarches administratives précises tout en restant réactif(ve).\n\nAgilité : Vous êtes à l'aise dans une structure à taille humaine et aimez proposer des idées pour simplifier le quotidien.\nProfil recherchéVous aimez aider, écouter et redonner de la motivation avec un discours positif et humain, Expression orale fluide et niveau d'orthographe irréprochable à l'écrit. Capacité à suivre des démarches administratives précises tout en restant réactif(ve). 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Docs: https://alion.io/developers"}}