{"id":3762862,"url":"https://alion.io/job/getinge-service-manager-ic-ls-sea-2","title":"Service Manager, IC & LS, SEA","company":{"id":719311,"name":"Getinge","domain":"getinge.com","url":"https://alion.io/company/getinge-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-11-04T19:10:31Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T12:48:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"With a passion for life\nJoin our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.\nAre you looking for an inspiring career? You just found it.\nJob Overview\nDevelop and execute the company service strategy to ensure the highest levels of customer satisfaction, operational excellence, compliance and profitability in Singapore and South East Asia.\nJob Responsibilities and Essential Duties\nLeadership:\nEnsure leading, training, and scheduling field service personnel to ensure service delivery meets company standards.\nEnsure high level of engagement in the service department.\nResponsible to develop Technical Specialists for each product line.\nService Operations:\nManage the Field Service team and growth in development.\nEnsure that all the Field Service team members are trained and plan trainings with Training Department for new products.\nOrganize weekly follow-up with Field Service Team for the Work-in-progress orders to ensure all orders are promptly processed, provide monthly update to Head of Service.\nEnsure efficiency of the service operations.\nEnsure yearly van count accuracy and provide explanation to Finance if any discrepancies.\nEnsure all calibration tools are properly managed and performed yearly calibration by approved calibration labs.\nEnsure that documentation complies with company requirements.\nEnsure that there are no service parts or tools kept in the EC and always kept in good condition after use by Service.\nEnsure that all training equipment and tools are ready prior service trainings.\nEnsure that all Demo/Evaluation equipment is maintained as per manufacturer guidelines.\nWork closely with Backoffice on FSE coordination and order processing.\nWork closely with Service Contract Specialist on contract proposals, pricing and support questions/meetings with customers.\nPrepare the Singapore spare parts price list for yearly upload to SAP.\nEnsure that all the parts requested by the factory are returned on time and follow up with the credit notes.\nEnsure that the team is well trained on Oxando and promptly support any issue from the team.\nManage access to all service systems for the team.\nEnsure good working relationships with other departments.\nIdentify internal process issues and work with other departments on the process improvement.\nSupport Sales with tender preparation.\nSEA Regional Service:\nPrepare the Distributors spare parts price list for yearly upload to SAP.\nQuarterly review of SEA distributors service business and update installed base.\nYearly audit on SEA distributors on trainings, calibration tools and records and customer visits.\nProvide technical support to distributors and ensure access to all service systems.\nCustomer Excellence & Satisfaction:\nEnsure prompt communication with customers in case of any issues and manage escalation.\nFollow up with all customers and distributors’ requests promptly.\nEstablish excellent relationship with customers’ Head of Department.\nQuality and Compliance:\nResponsible on time closure of field safety corrective actions (FSCA) and corrective and preventive actions (CAPA) in coordination with the Quality department.\nEnsure service delivery compliance with company QMS system.\nEnsure compliance with Singapore Workplace Safety & Health.\nOthers:\n20-30% travel within the region & international travel if required.\nPerform all other duties assigned by the Company and/or Manager.\nMinimum Requirements\nDiploma or Degree in Electrical, Mechanical, Mechatronics, Biomedical Engineering, or equivalent.\nMinimum 5 years of relevant technical service experience, preferably within medical devices or healthcare technology.\nMinimum 3 years of experience leading or coordinating Field Service Engineers or technical teams.\nHands-on experience in installation, preventive maintenance, troubleshooting, and repair of technical equipment.\nWilling to travel as required.\nRequired Knowledge, Skills and Abilities\nAbility to lead, coach, and develop the service team in line with company objectives and KPIs.\nAbility to manage customer escalations and critical technical issues.\nUnderstanding medical-device quality, safety, compliance, and service documentation requirements.\nGood understanding of SLA management and service KPIs, including response time, uptime, PM completion, backlog, and customer satisfaction.\nGood commercial understanding of service contracts, warranty, spare parts, utilization, and service costs.\nStrong planning, communication, presentation, and interpersonal skills.\nFluent in written and spoken English.\nAbout us\nWith a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.","description_format":"text","description_chars":5286,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cardiovascular Devices","Respiratory & Sleep Devices","Hospital Equipment & Furniture","Sterilization & Infection Control"],"lifecycle":[{"event":"open","at":"2026-11-04T19:10:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/getinge-service-manager-ic-ls-sea-2","json_url":"https://alion.io/job/getinge-service-manager-ic-ls-sea-2.json","meta":{"generated_at":"2026-11-05T16:52:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22308,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":719311},"rest":"https://alion.io/mcp/rest/get_company?id=719311"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgetinge-service-manager-ic-ls-sea-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgetinge-service-manager-ic-ls-sea-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgetinge-service-manager-ic-ls-sea-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/getinge-service-manager-ic-ls-sea-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgetinge-service-manager-ic-ls-sea-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3762862}},{"tool":"search_jobs","arguments":{"company":"getinge.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3762862},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}