{"id":1187508,"url":"https://alion.io/job/getinge-systems-support-engineer-i","title":"Systems Support Engineer I","company":{"id":719311,"name":"Getinge","domain":"getinge.com","url":"https://alion.io/company/getinge-2","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Streetsboro, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":63000,"max":69400,"currency":"USD","period":"year","gross":null,"usd_annual":69400},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure DevOps","optional":false},{"name":"SQL","optional":false},{"name":"Supervision","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-09-24T15:08:33Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"With a passion for life\nJoin our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.\nAre you looking for an inspiring career? You just found it.\nJob Overview\nThe System Support Engineer - Level 1 provides frontline technical support for Talis Clinical’s software and hardware solutions. This role focuses on learning core systems, responding to customer issues during business hours, executing defined troubleshooting workflows, and developing foundational skills in medical device integration, QA testing, and database operations.\nLevel 1 engineers work under close guidance and are expected to follow documented procedures while building the knowledge required to progress to more independent support responsibilities.\nThis Systems Support Engineer position is on-site Monday through Friday in Richfield, OH.\nResponsibilities and Essential Duties\n Customer Support: Provides technical support related to Talis Clinical's software and hardware solutions in a professional and courteous manner; effectively communicate with Clinicians and Clinical Engineering to facilitate resolutions of their needs.\nTakes Customer calls during the day with support\nParticipates in weekend rotation and on-call schedule\nAssists with device troubleshooting using established workflows\nPerforms basic SQL and database tasks under guidance.\nDocumentation: Documents software defects, system enhancement requests and client issues using CRM and Azure DevOps; Communicates information and any necessary investigative work to engineering team.\nOn-Site Installation/Go-Live Support:Travels to customer sites to assist with device installation, testing, validation, and system support during implementation phase; Support clinical staff during go-live phase.\nTesting and QA: Executes test cases and log bugs in Azure DevOps as part of training and skill development\nSupports device QA testing to validate reliability, usability, and performance\nOther duties as assigned\nMinimum Requirements\nBachelor’s degree with internship, co-op, project, or work experience in Engineering, Computer Science or Healthcare. Associate degree and/or Technical Certifications with 1-3 years of relevant experience\n0-2 years of technical support, healthcare IT, or clinical systems experience\nDemonstrated history of leading technical issuesto resolution\nDemonstrated strong computer, application, and network troubleshooting skills\nRequired Knowledge, Skills and Abilities\nCritical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. \nLearning agility to understand and apply written sentences and paragraphs in work related documents. \nJudgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one\nKnowledge of operating room medical devices, procedures, and workflow desired\nActive Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times\nStrong communication and interpersonal skills\nEffective communication across technical and clinical audiences\nConsistent professionalism when supporting clinicians\nStrong communication and documentation skills\nSound judgment in when and how to escalate issues\nSupervision/Management Of Others:\nN/A\nInternal and External Contacts/Relationships\nDS Internal Staff, DS Customers and Clinicians\nEnvironmental/Safety/Physical Work Conditions\nEnsures environmental consciousness and safe practices are exhibited in decisions\nUse of computer and telephone equipment and other related office accessories/devices to complete assignments\nMay work extended hours during peak business cycles and weekend rotations\nLimited lifting up to 15 LBS\nTalis Clinical LLC\n4125 Highlander Parkway, Suite 110\nRichfield, OH 44286\nThis role is eligible for participation in our Excellence Incentive Plan (EIP), an annual incentive program that rewards performance against financial and operational goals.\nThe salary range for this position is between $63,000-$69,400 per year depending on experience, with EIP.\n#LI-JF1\nAbout us\nWith a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.\nBenefits at Getinge:\nAt Getinge, we offer a comprehensive benefits package, which includes:\nHealth, Dental, and Vision insurance benefits\n401k plan with company match\nPaid Time Off\nWellness initiative & Health Assistance Resources\nLife Insurance\nShort and Long Term Disability Benefits\nHealth and Dependent Care Flexible Spending Accounts\nCommuter Benefits\nParental and Caregiver Leave\nTuition Reimbursement\nGetinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.","description_format":"text","description_chars":5812,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Health Care","Medical Devices"],"lifecycle":[{"event":"open","at":"2026-09-24T15:08:33Z"}],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.593,"p_room":0.45,"age_days":20,"expected_fill_days":12,"reasons":["conf:2","win:tail","comp:junior,brand"],"computed_at":"2026-09-24T17:34:57Z"},"pay":{"stated_usd_annual":69400,"is_top_pay":true},"html_url":"https://alion.io/job/getinge-systems-support-engineer-i","json_url":"https://alion.io/job/getinge-systems-support-engineer-i.json","meta":{"generated_at":"2026-09-24T17:34:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}