{"id":510801,"url":"https://alion.io/job/getmatch-service-manager","title":"Service Manager","company":{"id":3324,"name":"GetMatch","domain":"getmatch.ru","url":"https://alion.io/company/getmatch","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0.222,"stale_share":0,"repost_share":0.778,"time_to_fill_p50_days":30,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"inferred_board_market","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["RU","BY","KZ","KG","AM"],"hiring_countries_total":5,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-10-07T07:26:05Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-17T06:31:54Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":9},"description":"Мы ищем сильного операционного Service Manager’а в международную технологическую компанию, который закроет критический пробел в управлении внешними сервисами и инцидентами. Нам нужен человек, который сможет взять на себя операционный ландшафт, разгрузив текущего Head of FinTech, и выстроить прозрачную систему контроля качества.\n Требования к кандидату\n Успешный опыт в Service Management / IT Service Management / Vendor Management / Incident Management (от 3-5 лет).\n Опыт управления большим пулом внешних провайдеров (от 15, желательно 100+ вендоров). Важно понимание, как выстраивать процессы с таким количеством контрагентов.\n Обязательно происхождение из FinTech или смежных высоконагруженных финансовых сервисов (платежи, банки, микрофинансирование).\n Наличие международного опыта работы (внешние вендоры, распределенные команды) - обязательно.\n Английский язык - обязателен.\n Глубокое понимание платежного домена, принципов работы SLA/OLA, умение управлять инцидентами высокого приоритета (Critical/Major).\n Ключевые задачи\n Управление большим пулом внешних провайдеров (банки, scoring-сервисы, SMS-шлюзы и др.).\n Мониторинг качества и доступности сервисов, контроль выполнения договоренностей и SLA.\n Координация инцидентов, в первую очередь связанных с прохождением платежей.\n Организация взаимодействия между DevOps, Support, Security и бизнес-командами для быстрого разрешения критических сбоев.\n Контроль устранения (resolution) и проведение post-mortem встреч.\n Мониторинг доступности сервисов, контроль соблюдения SLA вендорами и OLA внутренними командами.\n Эскалация нарушений и инициирование корректирующих действий\n Оценка рисков новых релизов с точки зрения доступности и стабильности сервисов.\n Кросс-функциональная синхронизация для обеспечения бесперебойной работы продуктов.\n Подготовка аналитической отчетности по состоянию сервисов, активности вендоров и статистике инцидентов.\n Условия работы\n Возможна полная релокация на Кипр (предпочтительно) или удаленная работа\n Новая позиция в команде, прямой эффект на бизнес-процессы компании.\n Реальная возможность влиять на выбор поставщиков и архитектуру сервисов.","description_format":"text","description_chars":2136,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Russia","iso":"RU","kind":"country"},{"name":"Belarus","iso":"BY","kind":"region"},{"name":"Kazakhstan","iso":"KZ","kind":"region"},{"name":"Kyrgyzstan","iso":"KG","kind":"region"},{"name":"Armenia","iso":"AM","kind":"region"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Job Boards & Aggregators"],"lifecycle":[{"event":"open","at":"2026-09-07T14:47:21Z"},{"event":"reopen","at":"2026-09-15T00:53:37Z"},{"event":"6","at":"2026-10-07T07:26:05Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.249,"p_room":1,"age_days":9,"expected_fill_days":30,"reasons":["conf:25","repost:2","agency","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/getmatch-service-manager","json_url":"https://alion.io/job/getmatch-service-manager.json","meta":{"generated_at":"2026-10-17T23:40:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2003,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3324},"rest":"https://alion.io/mcp/rest/get_company?id=3324"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgetmatch-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgetmatch-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgetmatch-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/getmatch-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgetmatch-service-manager"}]}