{"id":1143204,"url":"https://alion.io/job/getnametag-technical-customer-engineer-product-support","title":"Technical Customer Engineer (Product Support)","company":{"id":10519,"name":"Getnametag","domain":"getnametag.com","url":"https://alion.io/company/getnametag","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Auth0","optional":false},{"name":"AWS","optional":false},{"name":"CloudFormation","optional":false},{"name":"Docker","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Go","optional":false},{"name":"IAM","optional":false},{"name":"Node JS","optional":false},{"name":"Okta","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Ruby","optional":false},{"name":"Slack","optional":false},{"name":"TypeScript","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-09-23T13:27:46Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T19:17:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Team: Customer Success / Engineering\nMindset: Do you like writing code to solve customer problems? Read on.\nAbout Nametag\nNametag is a category leader in identity verification, security, and account protection. We are building a world-class, remote-first team where engineers thrive in both technical depth and customer engagement. We value intellectual curiosity, collaboration, and a strong sense of responsibility in protecting enterprise security.\nAbout the Role\nWe’re hiring a Technical Customer Engineer to serve as the technical escalation point for customer-reported issues. This is an engineering-adjacent role focused on diagnosing complex integration problems, scripting and prototyping solutions, and collaborating directly with our core engineering team to drive fixes into production.\nThis role is ideal for someone who enjoys debugging, writing lightweight code, and working closely with customers to unblock them quickly. This goes beyond ticket processing - it’s hands-on technical problem solving with real ownership.\nResponsibilities\nAct as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments.\nDebug in the wild - inspecting API payloads, webhook logs, OAuth exchanges, and race conditions that surface only under real-world load.\nProvide interim solutions such as code snippets, pull requests, documentation updates, or configuration guidance.\nBridge the gap between customer and engineering: reproduce issues, isolate root causes, and ensure fixes are fully validated before release.\nGather structured context and relay actionable insights to engineering for long-term fixes.\nRecommend integration best practices across authentication flows, REST APIs, and IAM platforms.\nImprove internal support tooling, documentation, and runbooks based on recurring patterns.\nSurface common pain points and influence product priorities.\nTech You’ll Work With\nYou need to be comfortable in our primary languages (Go, Typescript), as well as some experience in a few of the other common platforms our customers use (Python, Ruby, that kind of thing).\nREST APIs, OAuth, Webhooks (reference: getnametag.com/docs)\nAuthentication and identity workflows (OIDC, SSO, Token Exchanges)\nScripting or debugging tools in Python, Node.js, Bash, or similar environments\nIdentity platforms: Okta, Microsoft Entra, Duo, Auth0, Ping, and custom IAM stacks.\nSystems: AWS, CloudFormation, Postgres, Docker, GitHub Actions, modern observability stacks\nQualifications\n Work Authorization (Required): Applicants must be legally authorized to work in the United States for any employer without current or future need for visa sponsorship. This is a firm requirement. The technical qualifications below are guidelines.\n2-5 years in technical support engineering, solutions engineering, DevOps, SRE, or adjacent engineering roles.\nClient facing experience - ability to communicate clearly and empathetically with both technical and non-technical stakeholders.\nStrong debugging skills across APIs, backend integrations, or authentication workflows.\nComfort writing lightweight scripts or tools to diagnose and unblock issues.\nFamiliarity with IAM platforms such as Okta, Microsoft Entra, Duo, or similar.\nWho Will Succeed in This Role If\nYou like solving real customer problems more than sitting behind abstract tickets.\nYou don’t mind hopping between console logs, Slack threads, and cURL commands.\nYou stay calm when something is broken, and you don’t stop until it’s understood.\nWhy Join\nYou’ll join a fast-moving team where customer impact is immediate and visible. You’ll collaborate directly with engineering leadership, shape how we scale technical support, and build a reputation as a go-to problem solver.\nIf you’re the person others call when things break - let’s talk.\nCompensation & Benefits\nCompetitive salary: $120,000 - $160,000\nPotential equity in a high-growth company\nComprehensive health benefits (medical, dental, vision)\nFlexible time off policies\n401(k) program with employer matching\nRemote-first culture with opportunities for in-person collaboration during quarterly team off-sites","description_format":"text","description_chars":4152,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Identity Management","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-23T13:29:22Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-09-23T20:09:08Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/getnametag-technical-customer-engineer-product-support","json_url":"https://alion.io/job/getnametag-technical-customer-engineer-product-support.json","meta":{"generated_at":"2026-09-23T20:09:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}