Junior IT Support Specialist
Are you a tech-savvy problem-solver at the beginning of your IT career? Do you enjoy helping others and want to sharpen your skills in a supportive environment? If so, we'd love to have you on board as a Junior IT Support Specialist at GetResponse. Learn fast, grow strong, and join a team that values your curiosity and drive!
About us: GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We've been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board.
Our team is made up of 300+ fantastic individuals working in distributed locations. We're global, remote-friendly, and multicultural, yet we share the same values.
Main tasks:
troubleshooting and resolving hardware and software issues reported by GetResponse employees
maintaining and managing IT hardware
administering mobile device management (MDM) systems, including Jamf Pro and Microsoft Intune
managing SaaS tools and software licenses
assisting with the onboarding of new employees by preparing and configuring necessary IT resources
providing technical support and cooperation across various departments and teams
continuously developing technical skills and staying current with industry trends and best practices
You may be a perfect fit if you have:
experience in an IT Support or Helpdesk role
working knowledge of either macOS or Windows 11
ability to effectively use knowledge bases and technical tools
quick learner approach with strong problem-solving skills
proficiency in technical English (min. B2+ written and spoken)
excellent command of the Polish language (native or near to native)
strong communication and interpersonal skills, including the ability to handle a high volume of inquiries and provide user training on hardware and software
Nice-to-have:
familiarity with Active Directory and Office 365 administration
experience with Windows Server administration, including Hyper-V and Microsoft Azure
hands-on experience with MDM solutions such as Jamf Pro and Microsoft Intune
practical knowledge of macOS environments
Extra perks include:
private medical care for employees and their family members
employee referral program - up to 10 000 PLN for recommending a friend
corporate life insurance
employee pension program (PPE)
flexible working hours and no meeting days - we want to help you adjust your schedule to your activities
wellbeing and mental health culture - mental health helpline, sport card etc.
modern equipment - most of our teams work on MacBooks
English classes
internal initiatives like webinars, knowledge-sharing sessions, and more!
Apply and enjoy our quick recruitment process!
Review stage: We'll check your resumé/CV to screen for various criteria and match your talents with opportunities.
Phone interview: We'd like to get to know you, and vice versa. Let us know why you want to join our team and why you'd be a great fit with us.
Final Interview: It's your chance to shine and show that you're the perfect fit for the role. Meet your future manager and see what's in store for you.
Offer: If you have what it takes, accept our offer and - welcome aboard! Join our team and be in great company!