{"id":2564034,"url":"https://alion.io/job/getskimmer-customer-success-manager-construction","title":"Customer Success Manager - Construction","company":{"id":15226,"name":"Getskimmer","domain":"getskimmer.com","url":"https://alion.io/company/getskimmer","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States","Toronto, Canada"],"countries":["US","CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T19:32:53Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-22T08:00:22Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Skimmer is on a mission: to modernize the pool and spa service, repair, and construction industry. We’re a private equity-backed company with 7000+ customers using Skimmer’s pool service platform to transform their businesses. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “niche” space). We’re now bringing that same approach to pool builders with our construction platform, and we’re hiring a CSM to help those customers succeed.\nOur customers love us almost as much as we love them (check out our reviews and our NPS score of 68!)\nWe are currently #615 on the Inc. 5000 list of fastest-growing companies (#74 in Texas and #63 in Software!), on the Deloitte Fast 500, one of Built In Austin's Best Startups, ABJ’s 6th Fastest Growing Company, and most importantly one of Austin's Best Places for Working Parents for the last 5 years. We’re proud of the incredible company we’ve built, and we’re just getting started.\nWe’re looking for big thinkers with small egos, so let’s dive in!\nOur Values: At Skimmer we\nRealize our customers' success is our success.\n\nBuild humble, diverse teams who have fun winning.\n\nDrive results with urgency.\n\nEarn trust through transparent communication.\n\nWho You Are:\nThe core of this role is advocacy.\nSkimmer's Construction CSM builds meaningful relationships with pool builders to ensure satisfaction and maximize their platform use. Builders work in long, project-based cycles with owners, office staff, field crews, and subcontractors all involved, so this role stays close to the customer across the full build. By guiding them through adoption and helping them unlock the full potential of Skimmer, you will enhance product stickiness, promote long-term retention, and facilitate loyalty.\nWhat you'll do:\nEnablement\nConduct user training post onboarding for the whole builder team, from owners and office staff to project managers and crew leads in the field.\n\nSupport customers moving to Skimmer from other construction platforms.\n\nExpansion\nEducate customers on Skimmer’s features and best practices to drive usage, adoption and expansion.\n\nPromote the benefits of advanced features and new releases to help builders get more out of Skimmer.\n\nChurn, Contraction Mitigation, and Customer Health\nMonitor customer health across long build cycles to identify risks and churn threats early\n\nProactively address challenges to ensure customer retention and satisfaction\n\nOngoing Customer Engagement\nAct as the voice of the customer, providing feedback to Product on enhancements and improvements as our construction platform grows.\n\nPartner with Sales, Product, and Support teams to provide a seamless customer experience.\n\nCoordinate with our service CSMs on customers who use both Skimmer service and construction, so they get one consistent experience.\n\nShare insights and strategies to improve processes and deliver value to customers\n\nWhat You Bring:\nDemonstrated experience in B2B SaaS solutions in customer-facing roles, customer success/account management, and/or sales experience preferred.\n\nExperience working with construction, trades, or other project-based businesses. Pool building experience is a big plus.\n\nComfortable with a product that's growing quickly, and excited to help shape it.\n\nA customer value, ROI, and business outcome-driven mindset.\n\nSkills in product training, and comfortable “re-re-selling” the customer on Skimmer.\n\nStrong de-escalation and problem-solving skills.\n\nHighly skilled in written and verbal communication.\n\nProven ability to multi-task and manage multiple projects at a time with strong attention to detail.\n\nSelf-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.\n\nBonus Points:\nExperience in B2B Vertical SaaS for Pool & Spa, Construction or vertical adjacent industry\n\nBenefits\nCompetitive base pay + bonus potential\n\nGenerous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)\n\nFantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.\n\nImmediate access to 401(k) with company match\n\nFlexible PTO (MINIMUM of 10 days required every year)\n\n12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner\n\nRemote work friendly\n\nComprehensive learning and development budget\n\nA manager dedicated to your development\n\nAt Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.\nWe also acknowledge that there is no “perfect” candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply.\nSkimmer has downtown office spaces in Austin, TX, and Toronto, ON, and remote-first employees around the US. Right now, we can hire hybrid employees in Austin and Toronto, or remote employees in the following states: Alabama, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Michigan, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, and Virginia.","description_format":"text","description_chars":5664,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-10-14T21:31:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":77,"reasons":["conf:1","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/getskimmer-customer-success-manager-construction","json_url":"https://alion.io/job/getskimmer-customer-success-manager-construction.json","meta":{"generated_at":"2026-10-22T11:04:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8734,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15226},"rest":"https://alion.io/mcp/rest/get_company?id=15226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgetskimmer-customer-success-manager-construction"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgetskimmer-customer-success-manager-construction"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgetskimmer-customer-success-manager-construction"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/getskimmer-customer-success-manager-construction\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgetskimmer-customer-success-manager-construction"}]}