{"id":2436039,"url":"https://alion.io/job/getspeedpoint-customer-success-manager","title":"Customer Success Manager","company":{"id":4420363,"name":"Speedpoint","domain":"getspeedpoint.com","url":"https://alion.io/company/getspeedpoint","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":true},{"name":"Salesforce","optional":true},{"name":"Stripe","optional":true},{"name":"Twilio","optional":true}],"status":"live","first_seen_at":"2026-10-13T10:43:45Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T18:47:51Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Customer Success Manager\nCompany: Speedpoint\nDepartment: Customer Success\nReports to: Director of Customer Success\nLocation: Charlotte, NC\nEmployment Type: Full-time\nCompensation: $85,000-$100,000\nAbout Speedpoint\nThe performance and specialty automotive industry powers a passionate, high-performing segment of the economy - and it deserves software built with the same purpose and craftsmanship its shops bring to every build. Speedpoint is the Shop Management Platform built by people who love this industry, for the shops that drive it - one system for CRM, quoting, scheduling, payments, and reporting. We're building for a space the rest of tech has overlooked, and we're hiring competitive team members who want to help us win.\nThe Role\nWe’re looking for a Customer Success Manager to own the long-term success of Speedpoint customers after they go live. This role picks up where implementation ends - taking the hand-off at day 30, once a shop is live and trained - and becomes the customer’s trusted, ongoing point of contact. You’ll own retention, drive deep product utilization, and resolve issues fast, so that every shop keeps getting more value out of Speedpoint over time. Our customers are busy, hardworking shop owners and managers who value efficiency, clarity, and software that just works. You’ll be the person who keeps it working for them.\nWhat You’ll Do\nRelationship Ownership & Retention\nTake the hand-off from the Implementation Specialist at day 30 and become the primary point of contact for an assigned book of accounts\nBuild durable relationships with shop owners, service managers, and day-to-day users\nOwn retention and renewals across your portfolio; identify churn risk early and act on it\nRun regular check-ins and business reviews tied to each customer’s core business goals\nProduct Adoption & Utilization\nDrive adoption of the Speedpoint “Daily Workflow” and core modules - CRM, quoting, scheduling, payments, and reporting\nMonitor usage data to spot underutilization and proactively coach customers toward value\nShare best practices, workflows, and relevant new features tailored to each shop’s operations\nMake sure customers are consistently realizing the value they signed up for\nSupport & Issue Resolution\nServe as the first line of support for customer questions, issues, and how-to needs\nTriage and resolve problems quickly; escalate technical issues to Product and Engineering with clear, complete context\nDeliver direct, concise help that respects the time-starved nature of shop staff balancing service work with software\nData Integrity & Reporting\nMaintain “Source of Truth” accuracy in Close CRM - account health, usage, renewal dates, and notes\nTrack and report on portfolio health and retention to leadership\nFlag risks, trends, and blockers early\nWhat We’re Looking For\nRequired:\nComfortable owning customer relationships and encouraging product usage\nLight-technical troubleshooting\nStrong communicator who can explain complex platform topics in a direct, no-fluff way\nEfficiency-first mindset - you understand that in the automotive world, time is money\nProactive problem solver with a bias for action\nOrganized and accountable - you can manage a full book of business without dropping balls\nDemonstrates consistent work ethic and ownership\nNice to Have:\nBackground in customer success, account management, or support in a SaaS environment\nExperience with CRM tools (Close CRM, Salesforce, or HubSpot)\nFamiliarity with payment or telecom dashboards (Finix, Twilio, Stripe, or similar)\nInterest in or familiarity with the automotive service industry\nStartup experience or comfort in a fast-paced environment\nWhat Success Looks Like\nStrong retention and on-time renewals across your portfolio\nHigh, sustained product utilization - customers living in the Speedpoint Daily Workflow every day and utilizing Speedpoint payments\nCustomers see measurable value and report high satisfaction\nChurn risks are caught and addressed before they become cancellations\nClean, current, accurate account data in Close CRM\nContinuous improvement in retention, adoption, and customer health over time\nCompensation & Benefits\nBase Salary: $85,000\nMedical: Employer-paid medical coverage\nDental & Vision: Available\nWork Environment: Charlotte, NC\nGrowth: Direct access to leadership and opportunity to grow with a fast-moving company\nHow to Apply\nApply through our Manatal careers portal or email your resume to .","description_format":"text","description_chars":4468,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T10:43:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:1","win:early"],"computed_at":"2026-10-13T19:58:32Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/getspeedpoint-customer-success-manager","json_url":"https://alion.io/job/getspeedpoint-customer-success-manager.json","meta":{"generated_at":"2026-10-13T19:58:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30635,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420363},"rest":"https://alion.io/mcp/rest/get_company?id=4420363"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgetspeedpoint-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgetspeedpoint-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgetspeedpoint-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/getspeedpoint-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgetspeedpoint-customer-success-manager"}]}