{"id":2436038,"url":"https://alion.io/job/getspeedpoint-onboarding-specialist","title":"Onboarding Specialist","company":{"id":4420363,"name":"Speedpoint","domain":"getspeedpoint.com","url":"https://alion.io/company/getspeedpoint","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Go","optional":false},{"name":"Pre-training","optional":false},{"name":"QuickBooks","optional":false},{"name":"HubSpot","optional":true},{"name":"Salesforce","optional":true},{"name":"Stripe","optional":true}],"status":"live","first_seen_at":"2026-10-13T10:43:45Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T02:16:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Onboarding Specialist\nCompany: Speedpoint\nDepartment: Customer Success\nReports to: Director of Customer Success\nLocation: Charlotte, NC\nEmployment Type: Full-time\nCompensation: $80,000 base\nAbout Speedpoint\nThe performance and specialty automotive industry powers a passionate, high-performing segment of the economy - and it deserves software built with the same purpose and craftsmanship its shops bring to every build. Speedpoint is the Shop Management Platform built by people who love this industry, for the shops that drive it - one system for CRM, quoting, scheduling, payments, and reporting. We're building for a space the rest of tech has overlooked, and we're hiring competitive team members who want to help us win.\nThe Role\nWe're looking for an Onboarding Specialist to own the customer relationship from signed deal to a healthy Day 30 handoff to Customer Success. This role owns the full onboarding journey - from the initial hand-off out of Sales through tenant setup, integrations, kick-off calls, hands-on user training, and structured post-go-live follow-up. Our customers are busy, hardworking shop owners and managers who value efficiency, clarity, and software that just works. You'll be the person who makes that happen, and who ensures every customer is fully adopted and thriving before transitioning to long-term success management.\nWhat You’ll Do\nOnboarding & Implementation\nTake the hand-off from Sales and initiate contact with new customers within 3 business hours\n\nOwn backend setup, including tenant creation in the Speedpoint Admin Portal and the required third-party integrations (Finix, Telnyx, and others)\n\nLead Kick-Off calls to capture operational data (tax rates, labor rates, work hours, fees) and understand the customer's core business goals and value drivers\n\nComplete pre-training QA to ensure every tenant is clean, accurate, and fully functional before the customer sees it\n\nTraining & Enablement\nSchedule and lead a 45-90 minute main admin training session for the primary administrator and any daily Speedpoint users\n\nSchedule and lead optional 15-20 minute sessions for Admins, Service Managers, Owners, Technicians, and optionally Bookkeepers/accountants (QuickBooks Integration), and Sales and Marketing Teams\n\nDeliver direct, concise training that respects the time-starved nature of shop staff balancing service work with software adoption\n\nEnsure every new customer is set up to succeed from day one of go-live\n\nPost-Go-Live Follow-Up\nExecute a structured post-go-live touchpoint cadence for every customer from go-live through Day 30\n\nMonitor customer health scores via the Health Score Dashboard at least twice per week and intervene proactively when scores decline\n\nDrive full adoption - ensure customers transition completely off their old system and are using Speedpoint as their primary tool\n\nRe-engage at-risk customers through direct outreach and hands-on recovery sessions before churn risk escalates\n\nData Integrity & Hand-Off\nMaintain \"Source of Truth\" accuracy in Close CRM, logging API credentials, Tenant IDs, and integration statuses\n\nComplete the CSM handoff checklist and handoff notes for every customer, ensuring the CSM has full context: value driver, integrations, training completed, open issues, risk factors, and communication preferences\n\nHand off healthy, fully-configured accounts to the Customer Success Manager (CSM) at Day 30 with a health score of 60+ and Product Usage score of 70+\n\nFlag implementation risks or blockers early to leadership\n\nWhat We’re Looking For\nRequired:\n2-5 years of experience in SaaS onboarding, customer success, technical implementation, or a closely related role\n\nComfortable switching between business conversations with shop owners and technical work in admin portals and integration dashboards\n\nStrong communicator who can explain complex technical steps in a direct, no-fluff way\n\nEfficiency-first mindset - you understand that in the automotive world, time is money\n\nProactive problem solver with a bias for action\n\nDemonstrates consistent work ethic and ownership\n\nNice to Have:\nExperience with CRM tools (Close CRM, Salesforce, or HubSpot)\n\nExperience with payment or telecom dashboards (Finix, Telnyx, Stripe, or similar)\n\nInterest in or familiarity with the automotive service industry\n\nStartup experience or comfort in a fast-paced environment\n\nWhat Success Looks Like\nNew customers consistently hit their 14-day go-live target\n\nClean, accurate tenant configurations with no downstream surprises\n\nCustomers handed off to the CSM with an overall health score of 60+ and a Product Usage score of 70+\n\nHigh customer satisfaction with the onboarding experience\n\nStrong hand-offs to the Customer Success Manager with complete documentation and handoff notes\n\nContinuous improvement in implementation time and quality\n\nCompensation & Benefits\nBase Salary: $80,000\n\nMedical: Employer-paid medical coverage\n\nDental & Vision: Available\n\nWork Environment: Charlotte, NC\n\nGrowth: Direct access to leadership and opportunity to grow with a fast-moving company\n\nHow to Apply\nApply through our Manatal careers portal or email your resume to .","description_format":"text","description_chars":5175,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T10:43:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-14T03:14:11Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/getspeedpoint-onboarding-specialist","json_url":"https://alion.io/job/getspeedpoint-onboarding-specialist.json","meta":{"generated_at":"2026-10-14T03:14:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5047,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420363},"rest":"https://alion.io/mcp/rest/get_company?id=4420363"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgetspeedpoint-onboarding-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgetspeedpoint-onboarding-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgetspeedpoint-onboarding-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/getspeedpoint-onboarding-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgetspeedpoint-onboarding-specialist"}]}