{"id":786778,"url":"https://alion.io/job/getuniti-implementation-manager","title":"Implementation Manager","company":{"id":688095,"name":"Uniti","domain":"getuniti.com","url":"https://alion.io/company/getuniti","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":133,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":127000,"max_usd":285000,"period":"year","method":"role_country_seniority_unknown","sample_n":4589},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"SQL","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-05-05T19:54:38Z","employer_posted_date":"2026-05-05","last_verified_at":"2026-11-07T11:53:49Z","board_verified":true,"closed_at":null,"days_open":185,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":185},"description":"Why Uniti\nReal estate is the world's largest asset class - $393 trillion globally, bigger than all stocks, bonds, and gold combined. Over $1 trillion a year, globally, goes to the teams running properties - leasing, maintenance, collections, accounting, marketing, HR, asset management. Same bundle of tasks at every property, every day, across every vertical. The surface looks different across office, multifamily, senior living, self-storage, affordable housing, student housing, coworking, hospitality. The work underneath is the same.\nToday that work is stuck in tickets, phone queues, and a dozen disconnected tools. Real estate has been waiting for an execution layer.\nUniti is building it - the system of action for real estate. AI agents for every front- and back-office workflow, operating across voice, email, SMS, WhatsApp, and chat. One horizontal layer, every vertical. Work gets done faster, around the clock. The humans on our customers' teams get to focus on the parts of the job that actually need them.\nOn the back of 6x YoY growth, we raised our Series A and are tripling headcount this year. As an Implementation Manager, you turn signed contracts into live, working agents - owning every new customer's onboarding from kickoff through go-live, configuring their agent against their actual data and workflows, and handing them off to Customer Success ready to thrive.\nAbout the role\nAs an Implementation Manager at Uniti, you'll sit on the Client Operations team and run every new customer from signed contract to live agent. You'll manage the implementation project end-to-end - collecting client data, building the knowledge base, writing the prompts, wiring the integrations, configuring the channels - and partner with Sales, Customer Success, and Engineering to turn the agent we promised into the agent that's running. This role exists because every customer we sign deserves the same fast, careful go-live, and because every implementation we run is a chance to make the next one better.\nWhat you'll own\nRun new customer implementations end-to-end - from contract signed to live agent - using the implementation tracker and an honest weekly status to commercial leadership.\n\nOwn agent creation and optimization for every new customer: prompts, sections, instructions, and the initial knowledge base built from the customer's actual data.\n\nManage integration and channel setup - PMS connections, voice/email/SMS/WhatsApp/chat configuration, and any custom channel work the customer needs.\n\nLead regular check-in calls during implementation and the first weeks live. Catch issues before they become escalations and surface KPIs the customer actually cares about.\n\nTriage and respond to support tickets across your book of in-flight and recently-launched customers. Coordinate bug, feature, and API requests with Engineering and keep the customer in the loop.\n\nContinuously improve implementation operations. Every onboarding is a data point - surface what's slowing us down and propose the fix.\n\nDevelop real affinity for what our customers actually deal with day-to-day. Sit in on tours, walk facilities, listen to live agent calls. Share what you learn with Product and Engineering.\n\nWhat you have\n2-6 years in Customer Success, Client Onboarding, Solutions Engineering, or Technical Project Management - ideally at a B2B SaaS or AI company.\n\nStrong project management instincts. You can hold a 12-step implementation in your head, see where it's about to slip, and pull the right lever before it does.\n\nComfort writing AI prompts and configuring agent behavior - or the kind of curiosity and craft that gets you there fast. We'll teach you the platform; we can't teach you patience for the small details that make a prompt work.\n\nComfort with integrations and APIs - webhooks, basic SQL, JSON, the kind of technical fluency that lets you debug a misbehaving integration without waiting for an engineer.\n\nStrong written and verbal communication. You can explain a technical tradeoff to a non-technical operator and a business priority to a senior engineer in the same hour.\n\nA track record of running ambiguous customer situations end-to-end - figuring out what's broken, scoping the fix, and bringing the right internal partners in at the right moment.\n\nBonus\nReal estate, property management, storage, senior living, or coworking industry experience.\n\nPrior work at an AI-native company, especially one where you owned customer-facing implementation or solutions delivery.\n\nFamiliarity with PMS systems Uniti integrates with (storEDGE, SiteLink, SSM, Storeganise; Yardi, Entrata, MRI; Nexudus, OfficeRnD).\n\nStartup experience a big plus.\n\nWho you are\nYou want to be at an early-stage startup. You've been in a high-growth environment before and you know what tripling headcount in a year actually feels like.\n\nYou take ownership of large, undefined problems. A new customer hits an integration they didn't flag at sale. You don't wait for a process - you scope the fix, line up Engineering, and own the customer conversation through to resolution.\n\nYou're collaborative and independent. You run your implementations end-to-end, and you pull in Sales, CS, Product, and Engineering at the right moments without needing to be managed.\n\nYou're close to the customer. You'd rather sit on a kickoff call or walk a facility than read a project status report. The best ideas about how to onboard the next customer come from what this customer actually said.\n\nYou ship fast and iterate. You'd rather launch the 80% version of the implementation playbook this month and tighten it next month than spend a quarter writing the perfect one.\n\nBenefits\nFull medical, dental, and vision coverage\n\nFlexible PTO\n\nMeaningful equity and responsibility","description_format":"text","description_chars":5761,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Real Estate","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-12T02:11:28Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.552,"p_room":0.44,"age_days":185,"expected_fill_days":133,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/getuniti-implementation-manager","json_url":"https://alion.io/job/getuniti-implementation-manager.json","meta":{"generated_at":"2026-11-07T12:00:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12905,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688095},"rest":"https://alion.io/mcp/rest/get_company?id=688095"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgetuniti-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgetuniti-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgetuniti-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/getuniti-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgetuniti-implementation-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":786778}},{"tool":"search_jobs","arguments":{"company":"getuniti.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":786778},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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