{"id":3882355,"url":"https://alion.io/job/gfi-digital-customer-service-representative-2","title":"Customer Service Representative","company":{"id":691534,"name":"GFI Digital","domain":"gfidigital.com","url":"https://alion.io/company/gfidigital","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jefferson City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-06T14:56:13Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T14:14:26Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Why GFI? GFI Digital is an industry-leading provider of office technology solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we’re committed to creating an environment where employees can grow, learn, and build long-term careers. If you’re looking for a company that truly cares about its people and its customers, GFI Digital is for you!\nJob Summary:\nThe Customer Service Representative's primary responsibility is to ensure that we are giving excellent customer service and accurately billing our customers. This individual also supports the Sales and Service Departments to build our customer base.\nPrincipal Duties & Responsibilities:\nAnswer and return any customer phone calls\nGather information about current customers (average monthly volumes, service histories, equipment information and billing information) for the Sales Representatives\nAssist customer inquiries regarding invoices, contract rates, and leasing questions.\nCheck policy on each new contract received\nProcess sales discounts to make service whole on any contract that is not written at policy\nEnter sales discounts into Sales Scorekeeper so commissions can be correctly figured for sales reps.\nSet up new maintenance contracts to bill the customer or the leasing company\nCreate and load meter contact information for each contract set up\nCollect and enter meter reads by phone, fax, email, or FM Audit\nIf no meter is provided by the customer, then we need to contact them by phone\nResponsible for making sure all contract records are billed in a timely manner whether it be monthly, quarterly, annually or any other billing frequency\nMaintain manual spreadsheets for large customer accounts (each customer service employee has accounts that require special handling that they monitor)\nWork with leasing companies (Wells Fargo, CIT, US Bank, Great America, Gibbs Leasing) to correct customer billing issues and setup and maintain maintenance contracts\nCheck the contract billing queue for low and high dollar invoices to avoid billing errors\nSort and distribute invoices daily for GFI, Gibbs Technology, and DigitalNet\nCorrect billing errors on invoices due to incorrect meter reads or any contract errors\nProcess final billings for returned machines and terminate contracts\nCancel contracts upon request by customers\nRun and review reports monthly for cleanup\nAudit customer accounts upon request\nGather information for auditors\nRespond to inquiries from the call center\nUpdate customer addresses and create new customer numbers when needed\nActively participate in monthly one on ones with management, coming prepared with updated MAC MAP\nEstablish and review procedures and processes for the team as needed\nParticipate and assist with training when needed in the department\nPerform other assigned tasks and duties necessary to support the company\nAssist other departments when needed\nOther duties as assigned\nKnowledge, Skills & Abilities:\nKnowledge: This position requires 2+ years of experience in a customer service position. \nSkills: Must have excellent customer service skills. Attention to detail and accuracy is extremely important. Excellent organizational skills are also necessary. Must also possess excellent written and oral communication skills.\nAbilities: Intermediate proficiency with Microsoft Office programs: Excel, Word and Outlook is required. Must have ability to multitask and meet assigned deadlines.\nBenefits & Perks:\nWe believe in taking care of our team both professionally and personally. That’s why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.\nFinancial & Retirement\n401(k) with company match to help you plan for the future\nReferral bonus program. Get rewarded for bringing great people to the team.\nHealth & Wellness\nMedical, Dental, and Vision Insurance\nHealth Savings Account (HSA)\nFlexible Spending Account (FSA)\nCompany provided Life Insurance, STD, LTD and AD&D\nEmployee Assistance Program (EAP) for confidential counseling and support services\nPaid Time Off starting on your hire date\nSick Time Off\nEmployee Discount Program for added savings","description_format":"text","description_chars":4320,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","IT Resellers & VARs","Managed Print Services"],"lifecycle":[{"event":"open","at":"2026-11-06T18:35:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/gfi-digital-customer-service-representative-2","json_url":"https://alion.io/job/gfi-digital-customer-service-representative-2.json","meta":{"generated_at":"2026-11-09T15:24:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21780,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":691534},"rest":"https://alion.io/mcp/rest/get_company?id=691534"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgfi-digital-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgfi-digital-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgfi-digital-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gfi-digital-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgfi-digital-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3882355}},{"tool":"search_jobs","arguments":{"company":"gfidigital.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3882355},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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