# Customer Service Representative

Why GFI? GFI Digital is an industry-leading provider of office technology solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we’re committed to creating an environment where employees can grow, learn, and build long-term careers. If you’re looking for a company that truly cares about its people and its customers, GFI Digital is for you! Job Summary: The Customer Service Representative's primary responsibility is to ensure that we are giving excellent customer service and accurately billing our customers. This individual also supports the Sales and Service Departments to build our customer base. Principal Duties & Responsibilities: Answer and return any customer phone calls Gather information about current customers (average monthly volumes, service histories, equipment information and billing information) for the Sales Representatives Assist customer inquiries regarding invoices, contract rates, and leasing questions. Check policy on each new contract received Process sales discounts to make s

- **Id**: 3882355
- **Url**: <https://alion.io/job/gfi-digital-customer-service-representative-2>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Jefferson City, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T14:56:13Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-10T06:16:42Z
- **Board verified**: yes
- **Days open**: 3
- **Description format**: text
- **Description chars**: 4320
- **Description truncated**: no
- **Benefits**: Life insurance, Vision insurance
- **Relocation offered**: no
- **Industries**: Managed IT Services (MSP), IT Resellers & VARs, Managed Print Services

## Company

- **Id**: 691534
- **Name**: GFI Digital
- **Domain**: gfidigital.com
- **Url**: <https://alion.io/company/gfidigital>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Breezy

## Technologies

- **Microsoft Office** — Optional: no
- **Outlook** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 3

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-06T18:35:04Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 3
- **Expected fill days**: 26
- **Reasons**: conf:0, win:early, comp:junior
- **Computed at**: 2026-11-10T06:52:35Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.