# Service Desk Engineer

Why GFI? GFI Digital is a locally owned, industry-leading provider of office technology solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we’re committed to creating an environment where employees can grow, learn, and build long-term careers. If you’re looking for a company that truly cares about its people and its customers, GFI Digital is for you. Service Desk Engineer Job Description: As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and server hardware, software, network equipment, and connectivity. This role requires strong customer service orientation, excellent verbal and written communication skills, and a proactive approach to supporting clients effectively. Schedule: This is a Full-Time position in the office. Key Responsibilities: Participate in white-glove calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communicat

- **Id**: 981209
- **Url**: <https://alion.io/job/gfi-digital-service-desk-engineer-3>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Lowell, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-09-16T20:42:16Z
- **Employer posted date**: 2026-10-12
- **Last verified at**: 2026-11-12T15:44:10Z
- **Board verified**: yes
- **Days open**: 56
- **Description format**: text
- **Description chars**: 4026
- **Description truncated**: no
- **Benefits**: Insurance coverage, Life insurance, Vision insurance
- **Relocation offered**: no
- **Industries**: Managed IT Services (MSP), IT Resellers & VARs, Managed Print Services

## Company

- **Id**: 691534
- **Name**: GFI Digital
- **Domain**: gfidigital.com
- **Url**: <https://alion.io/company/gfidigital>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Breezy

## Salary estimate

- **Min usd**: 53000
- **Max usd**: 105000
- **Period**: year
- **Method**: role_seniority_country_remote_cell
- **Sample n**: 483

## Technologies

- **Microsoft Office** — Optional: no
- **Service Desk** — Optional: no
- **Windows** — Optional: no
- **Windows Server** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 56

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-09-18T13:26:10Z
- Event: open; At: 2026-09-19T21:55:50Z

## Liveness

- **Score**: 17
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.472
- **P room**: 0.35
- **Age days**: 56
- **Expected fill days**: 27
- **Reasons**: conf:0, win:tail
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.