{"id":934975,"url":"https://alion.io/job/gfi-digital-service-desk-engineer","title":"Service Desk Engineer","company":{"id":691534,"name":"GFI Digital","domain":"gfidigital.com","url":"https://alion.io/company/gfidigital","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jefferson City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":338},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"closed","first_seen_at":"2026-09-15T13:46:58Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T17:20:53Z","board_verified":false,"closed_at":"2026-10-12T17:20:53Z","days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"Why GFI?\nGFI Digital is a locally owned, industry-leading provider of office technology solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we’re committed to creating an environment where employees can grow, learn, and build long-term careers. If you’re looking for a company that truly cares about its people and its customers, GFI Digital is for you.\nService Desk Engineer Job Description:\nAs a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and server hardware, software, network equipment, and connectivity. This role requires strong customer service orientation, excellent verbal and written communication skills, and a proactive approach to supporting clients effectively.\nSchedule: This is a Full-Time position in the office.\nKey Responsibilities:\nParticipate in white-glove calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communication and resolution\nDeploy technical solutions to solve recurring issues, improve system performance, or implement new services for clients\nAnalyze trends in ticket data or client feedback to identify areas for technical improvement and proactively address potential issues\nTroubleshoot network equipment such as switches, firewalls, and wireless access points\nRemediate compromised accounts via anti-virus/malware software\nSupport various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender)\nAdminister and maintain end-user accounts, permissions, and access rights (e.g., password resets, new user/workstation setups)\nSet up, install, and troubleshoot various products, including the Microsoft Office Suite and other Windows applications\nProvide third-party vendor management assistance\nEnsure that Service Level Agreements are met for all customers\nQualifications:\n3-4 years of hands-on IT support experience in a similar role (deploying and troubleshooting Windows workstations and applications, supporting and maintaining Windows Server environments)\n3 years of MSP experience\nWorking knowledge of Windows Servers and Networking hardware protocols\nStrong documentation skills, producing accurate documentation related to client environments and issue resolution\nAbility to effectively prioritize and execute tasks in a high-pressure environment\nKeen attention to detail\nAbility to absorb and retain information quickly\nHighly self-motivated\nProven analytical and problem-solving abilities\nSolutions-focused\nAbility to multi-task and organize and prioritize deadlines accordingly\nAlways exhibit professional appearance and demeanor\nPreferred Qualifications:\nEducation: College Diploma or Degree in Computer Science\nExperience: 3-4 years of Hands-on IT support experience. Experience working with third-party vendors.\nCertifications: Microsoft, CompTIA, Cisco, and others\nSoft Skills:\nPrecise attention to detail and a high level of organization\nExcellent communication and interpersonal skills\nHighly self-motivated and directed\nAble to meet deadlines and follow clear instructions\nBenefits & Perks:\nWe believe in taking care of our team both professionally and personally. That’s why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.\nFinancial & Retirement\n401(k) with company match to help you plan for the future\nReferral bonus program. Get rewarded for bringing great people to the team.\nHealth & Wellness\nMedical, Dental, and Vision Insurance\nHealth Savings Account (HSA)\nFlexible Spending Account (FSA)\nLife Insurance coverage\nEmployee Assistance Program (EAP) for confidential counseling and support services\nPaid Time Off starting on your hire date\nSick Time Off\nEmployee Discount Program for added savings","description_format":"text","description_chars":4026,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","IT Resellers & VARs","Managed Print Services"],"lifecycle":[{"event":"open","at":"2026-09-18T13:26:10Z"},{"event":"open","at":"2026-09-19T21:55:50Z"},{"event":"close","at":"2026-10-12T17:20:53Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/gfi-digital-service-desk-engineer","json_url":"https://alion.io/job/gfi-digital-service-desk-engineer.json","meta":{"generated_at":"2026-10-15T16:12:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24721,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":691534},"rest":"https://alion.io/mcp/rest/get_company?id=691534"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgfi-digital-service-desk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgfi-digital-service-desk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgfi-digital-service-desk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gfi-digital-service-desk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgfi-digital-service-desk-engineer"}]}