{"id":2421766,"url":"https://alion.io/job/gfiber-installation-services-technician-ii","title":"Installation Services Technician II","company":{"id":2030089,"name":"GFiber","domain":"gfiber.com","url":"https://alion.io/company/gfiber","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":15,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Logan, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-05-11T12:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-11-01T20:22:51Z","board_verified":true,"closed_at":null,"days_open":174,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":173},"description":"At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.\nThe application window will be open until at leastJune 1, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.\nThe Installation Services team is responsible for the installation and repair of residential and small business services. Within gFiber’sField Operations, the Installation Services team supports wired and wireless customer installation.\nRole Description\nAs the Installation Technician II, known internally as a Repair Tech, you’ll have the opportunity to meet new people every day in their homes and businesses as a trusted expert for installing gFiber technology in high-speed broadband, Wi-Fi and voice services. In this role, you will have the ability to work independently, performing technical troubleshooting and resolution in addition to the installation. At one visit you might be putting in a new line, while at the next you might be climbing a ladder or simply plugging in and activating a Wi-Fi network. You will also act as a resource for team members, providing guidance and training to enhance skills and knowledge across technicians.\nIn this role, you'll:\nTechnical Expertise\nServe as the Installation Services subject matter expert. Mentor and peer coach Installation Services Technician I.\nPerform installations, while adhering to: applicable codes, requirements, guidelines, company procedures, and safe work practices to provide an outstanding customer experience.\nWork collaboratively with cross functional remote teams to troubleshoot and resolve complex issues (e.g., troubleshoot Remote Gateway and wireless extenders with the Network Operations Center, partner with our remote engineers to troubleshoot account provisioning, and troubleshoot WiFi signals including RSSI values with the Install Support Team).\nUpdate customer accounts to ensure an accurate record of their products and services to develop a positive ongoing customer relationship.\nUse installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with the permitted equipment (safety belt, strap, climbers), ladders and bucket trucks (18 to 26 feet).\nManipulate connectors, fasteners, wire and use hand tools.\nWiring single dwelling units and multiple dwelling units (MDUs). This may require working in crawl spaces, attics, and other confined spaces.\nAdhere to manufacturers rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.\nCustomer Service\nTroubleshoot and problem solve customer inquiries and concerns to ensure products and services are working correctly.\nTranslate customer questions and interactions into actions and fixes.\nDisplay active listening skills and empathy when communicating with customers.\nCommunicate, engage, and provide customers with education on products and services.\nWork collaboratively with cross functional remote teams to troubleshoot and resolve complex issues utilizing strong communication skills.\nTeamwork and Operations\nDemonstrate a willingness to learn and be trained on company specific training, installations, safety standards, and other critical functions needed to perform your role at a high-level.\nAdditional Responsibilities\nAbility to demonstrate consistent, regular, and punctual attendance.\nAbility to work in areas with exposure to moderate noise level, dogs or other house pets, construction areas, or the public in general.\nAt a minimum we'd like you to have:\nHigh School diploma or GED.\n3 years of experience installing and repairing telecommunications or cable services.\nValid driver’s license.\nAbility to pass a motor vehicle record check that meets company standards.\nAbility to lift/move up to 50lbs of equipment as required.\nAbility to work non-standard hours, including working weekends, holidays and on shift-based schedules as required.\nIt's preferred if you have:\n1 year of experience working directly with fiber including single/drop fiber splicing and repair.\nOutstanding communication, interpersonal and problem-solving skills.\nAbility to work well under pressure in a variety of situations.\nPassion to learn and explore new skills each day.\nThe US base hourly range for this full-time position is between $20.72 - $25.14 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.\ngFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's \"Know your rights: workplace discrimination is illegal\" (PDF). \nIt's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. 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