{"id":3429200,"url":"https://alion.io/job/gfiber-isp-maintenance-technician-ii-2","title":"ISP Maintenance Technician II","company":{"id":2030089,"name":"GFiber","domain":"gfiber.com","url":"https://alion.io/company/gfiber","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":19,"ghost_share":0,"stale_share":0.789,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Omaha, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":33,"currency":"USD","period":"hour","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-10-28T20:25:48Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-10T10:12:15Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.\nThis role is not eligible for immigration sponsorship.\nThe application window will be open until at least November 13th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.\nArea Description\n\nThe Field Operations team is responsible for the installation, maintenance, and repair of residential and small business services. Within gFiber’s Field Operations, the Plant Maintenance team supports wired and wireless customer installation and network construction leading to the growing and maintaining of gFiber networks. \n\nRole Description (and additional job description)\n\nAs an Inside Plant (ISP) Maintenance Technician, you will focus on the installation, repair, and maintenance of the gFiber physical plant. You will diagnose and correct all service impacting root causes within the central office, remote terminal and collocation facilities. You will assist vendor partners to develop expertise in the installation, maintenance, and repair of inside plant (ISP) while continuing to provide support for downstream portions of our network infrastructure.\n\nIn this role, you'll:\n\nTechnical Expertise:\n Network Troubleshooting:\nEnsure continuous residential and small business services by identifying and resolving service-disrupting issues spanning from backbone fiber to the central office or remote terminal equipment within the gFiber network.\nDiagnose and correct issues with inside plant (ISP) network connectivity, including Optical Line Terminals, Optical Switches, Routers, Wireless Radios and their components\nTroubleshoot and resolve problems related to inside wiring (fiber, ethernet, coaxial, and twisted pair cabling), powering systems (including DC power plants, UPS, etc.), and network devices (media gateways, modems, routers, switches).\nNetwork Infrastructure:\nInstall, restore, or maintain Central Office facilities and monitoring equipment\nInstall, restore, or maintain Wireless Radios and supporting equipment\nInstall and test Optical Line Terminals, Optical Switches and Routers, make cross connects in telecom spaces, and perform installation/construction duties, maintenance, and troubleshooting of cabling and network devices.\nCustomer Service:\nNavigate complex customer interactions with exceptional client service, professionalism, and thoroughness.\nCommunicate effectively with internal colleagues and external customers.\nCultivate relationships with suppliers and industry partners through advanced technical knowledge, effective communication, and collaboration.\nTeamwork and Leadership:\nExecute operational processes and procedures with attention to detail.\nFoster a culture of continuous learning by collaborating with team members to achieve proficiency in troubleshooting complex issues affecting network connectivity and inside wiring.\nAdditional Responsibilities:\nAbility to work non-standard working hours as needed including nights, weekends, holidays, On-call, and differing work rotations/shifts as well as 10% domestic travel.\n\nAt a minimum we'd like you to have:\n\n5 years experience in Fiber to the Home (FTTH)/ Gigabit Passive Optical Network (GPON) network construction and/or fiber network deployments.\n3 years of experience in rack and stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), patch panels and Telecom Headend work.\n3 years of Experience with physical layer components of networking infrastructure, including Optical Line Terminals, Optical Switches, twisted pair copper cabling (Category 5 or greater), patch panels, fiber optic cabling, etc.\nAbility to lift/move up to 50lbs of equipment as required.\nValid driver's license.\nAbility to pass a motor vehicle record check that meets company standards.\nAbility to work non-standard working hours as needed including nights, weekends, holidays, on-call, and differing work rotations/shifts as well as 10% domestic travel.\n\nIt's preferred if you have:\n\nAbility to operate Google Workspace and Salesforce applications.\nExperience installing and maintaining Juniper, Adtran or Nokia equipment\nExperience working with utility companies, coordinating with city/local permitting offices, and subject matter expertise in outside plant Fiber to the Home (OSP FTTH) deployments.\n3 years of experience with fiber to the business-to-business (B2B)/Enterprise level fiber network construction/operations.\nExperience troubleshooting Ethernet network issues related to routers, switches and hubs.\nExperience installing, commissioning and maintaining point to point or omnidirectional wireless networks\nExperience managing relationships with contractors and vendors of varying types and sizes\n\nThe US base hourly range for this full-time position is between $27.60 - $33.51 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific hourly range for your targeted location during the hiring process.\ngFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's \"Know your rights: workplace discrimination is illegal\" (PDF). \nIt's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. 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