{"id":3935520,"url":"https://alion.io/job/gfl-environmental-customer-service-representative-2","title":"Customer Service Representative","company":{"id":1802390,"name":"GFL Environmental","domain":"gflenv.com","url":"https://alion.io/company/gflenv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":77,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tulsa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-04-10T00:00:00Z","employer_posted_date":"2026-04-10","last_verified_at":"2026-11-09T16:54:10Z","board_verified":true,"closed_at":null,"days_open":213,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":213},"description":"The Cusomer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.At GFL our goal is to invest in our people and provide opportunities to grow for life!\nOur employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!\n15 days of paid time off.\n\n4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.\n\n401(k) with an employer match.\n\nPaid holidays.\n\nEmployee Assistance Program with free counseling services.\n\nOverview:\nGFL Environmental is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job - it’s an opportunity to grow in your career, make new friends, and make a difference each day.\nKey Responsibilities:\nProvide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.\nCommunicate clearly and concisely with on-the-road employees to give instructions and assistance.\nAnswer incoming and make outgoing customer telephone calls.\nReceive and resolve, within established guidelines, customer questions and concerns.\nMonitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.\nTrack customer information and concerns and enter data into database.\nResearch and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.\nMaintain new account files.\nWork with supervisors to ensure that all missed stops and special pick ups are completed daily.\nProvide timely and accurate information regarding missed stops or other customer concerns.\nGenerate call-in work orders for drivers.\nDownload, distribute and answer all customer inquiries received via email.\nTake web request and process payments by phone.\nProcess customer payments via internet and take cash payment’s as needed.\nEnter new subscription residential accounts into system.\nRun credit checks on new customers.\nComplete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.\nKey all new/cancelled accounts into Tower system and verify in system.\nScan all contracts into system and maintain records of them.\nAssist in completing the Affirmative Action log for all applicants.\nMaintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.\nEnsure the customer service area is neat and orderly and ensure proper greeting of all visitors.\nConform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.\nMay provide back up assistance for Office Coordinator.\nPerform other duties and responsibilities as required or requested by management. Requirements:\nHigh School Diploma or GED.\nOne (1) to Two (2) years customer service call center experience. Knowledge, Skills and Abilities:\nAbility to implement solutions to general and specific customer concerns.\nAbility to work in fast-paced environment, meet time deadlines and perform under pressure.\nPossess good organizational skills and record keeping skills.\nPossess ability to speak and communicate effectively with customers and employees both verbally and in writing.\nProficient in Microsoft Outlook, Microsoft Word and Excel.\nGood problem solving ability.\nExcellent data entry skills. Physical/Mental Demands:\nAbility to stand, sit, walk, use hands and fingers, talk and hear.\nVisual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Working Conditions:\nWork in indoor office environment 95% of the time.\nNoise level is usually moderate.\nWe thank you for your interest. Only those selected for an interview will be contacted.\nGFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact  \nPlease note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.\nThis hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.","description_format":"text","description_chars":5353,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Waste Management"],"lifecycle":[{"event":"open","at":"2026-11-08T07:09:17Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.28,"age_days":213,"expected_fill_days":8,"reasons":["conf:2","stale_co","win:tail","crowd:junior,brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/gfl-environmental-customer-service-representative-2","json_url":"https://alion.io/job/gfl-environmental-customer-service-representative-2.json","meta":{"generated_at":"2026-11-09T23:36:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13397,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1802390},"rest":"https://alion.io/mcp/rest/get_company?id=1802390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgfl-environmental-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgfl-environmental-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgfl-environmental-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gfl-environmental-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgfl-environmental-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3935520}},{"tool":"search_jobs","arguments":{"company":"gflenv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3935520},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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