{"id":3965486,"url":"https://alion.io/job/gfl-environmental-customer-service-representative-3","title":"Customer Service Representative","company":{"id":1802390,"name":"GFL Environmental","domain":"gflenv.com","url":"https://alion.io/company/gflenv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":82,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chippewa Falls, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T13:52:46Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T02:21:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Pay: $18.50/hour\nBenefits:\n15 days of paid time off\nCompetitive medical, dental, and vision plan options\nHealth Savings Account with employer match option\nPaid Parental Leave\n401(k) with an employer match up to 4%\nSupplemental health plans through Aflac\nEmployer paid basic life insurance\nEmployee paid short-term disability option\nEmployer-paid long-term disability\nMental health support through Employee Assistance Program\n7 paid holidays annually\n**This is an on-site position in Chippewa Falls**\nThe Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.\nKey Responsibilities:\nCustomer Service & Sales Support\nProvide excellent customer service and professionalism via in-person, phone, email, or web interactions.\nAnswer incoming calls, make outgoing calls, and assist in selling and promoting GFL's solid waste services.\nAssist outside sales representatives with appointment setting, customer tracking, and quotations.\nReceive and resolve customer questions, concerns, and complaints within established guidelines.\nDownload, distribute, and respond to customer inquiries received via email.\nProcess web requests and take customer payments over the phone, internet, or cash in person.\nResearch and complete customer refund requests and submit them for approval prior to Accounts Receivable payment processing.\nEnsure the customer service area is neat and orderly and properly greet all visitors.\nOperations & Logistics Support\nCommunicate clearly and concisely with on-the-road employees to provide instructions and assistance.\nMonitor, resolve, document, and report customer complaints, driver route sheets, call-in sheets, and operational issues in coordination with sales.\nWork with supervisors to ensure missed stops and special pick-ups are completed daily.\nProvide timely and accurate information regarding missed stops or other customer concerns.\nGenerate call-in work orders for drivers.\nData & Administrative Management\nTrack customer information and concerns by entering data into the database.\nMaintain new account files.\nEnter new subscription residential accounts into the system and run credit checks on new customers.\nComplete verification forms, service agreements, and pricing matrices for all commercial account changes, new accounts, and cancellations.\nKey all new and cancelled accounts into the Tower system and verify them.\nScan all contracts into the system and maintain physical/digital records.\nAssist in completing the Affirmative Action log for all applicants.\nProvide backup assistance for the Office Coordinator as needed.\nPerform other duties and responsibilities as required or requested by management.\nJob Requirements & Qualifications:\nBasic Qualifications\nEducation: High School Diploma or GED.\nExperience: 1 to 2 years of customer service call center experience.\nTechnical & Core Skills\n Software Proficiency: Proficient in Google Suites (Docs, Sheets, etc...).\nData Management: Excellent and accurate data entry skills.\nKey Competencies\nProblem-Solving: Strong analytical ability with a track record of identifying and implementing effective solutions.\nPerformance Under Pressure: Proven ability to thrive in a fast-paced environment, meet tight deadlines, and perform under stress.\nOrganization: Exceptional organizational, multi-tasking, and record-keeping capabilities.\nCommunication: Clear, professional verbal and written communication skills with both customers and internal team members.\nPhysical & Work Environment Capabilities\nPhysical Demands: Capability to stand, sit, walk, talk, hear, and use hands/fingers proficiently. Strong visual capabilities, including close-up, distance, color, peripheral vision, depth perception, and focus adjustment.\n Working Conditions: Primary work environment is an indoor office setting (95% of the time).Comfortable working in an environment with a moderate noise level.\nWe thank you for your interest. Only those selected for an interview will be contacted.\nGFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact  \nPlease note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.\nThis hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.","description_format":"text","description_chars":5159,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Waste Management"],"lifecycle":[{"event":"open","at":"2026-11-09T13:52:46Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":0,"expected_fill_days":8,"reasons":["conf:4","stale_co","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/gfl-environmental-customer-service-representative-3","json_url":"https://alion.io/job/gfl-environmental-customer-service-representative-3.json","meta":{"generated_at":"2026-11-10T10:37:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24694,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1802390},"rest":"https://alion.io/mcp/rest/get_company?id=1802390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgfl-environmental-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgfl-environmental-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgfl-environmental-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gfl-environmental-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgfl-environmental-customer-service-representative-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3965486}},{"tool":"search_jobs","arguments":{"company":"gflenv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3965486},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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