# Customer Service Representative

The Cusomer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.Key Responsibilities: Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web. Communicate clearly and concisely with on-the-road employees to give instructions and assistance. Answer incoming and make outgoing customer telephone calls. Receive and resolve, within established guidelines, customer questions and concerns. Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales. Track customer information and concerns and enter data into database. Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment. Maintain new account files. Work with supervisors to ensure that all missed stops and specia

- **Id**: 3932252
- **Url**: <https://alion.io/job/gfl-environmental-customer-service-representative>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Kendallville, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: yes
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-08-05T00:00:00Z
- **Employer posted date**: 2026-08-05
- **Last verified at**: 2026-11-09T16:54:10Z
- **Board verified**: yes
- **Days open**: 96
- **Description format**: text
- **Description chars**: 4509
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Waste Management

## Company

- **Id**: 1802390
- **Name**: GFL Environmental
- **Domain**: gflenv.com
- **Url**: <https://alion.io/company/gflenv>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 80
- **Open postings**: 77
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 8
- **Computed at**: 2026-11-09T06:03:00Z

## Technologies

- **Outlook** — Optional: no

## Trust

- **Level**: stale
- **Repost count**: 0
- **Flags**: stale
- **Days open**: 96

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-08T02:23:39Z

## Liveness

- **Score**: 2
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.054
- **P room**: 0.28
- **Age days**: 96
- **Expected fill days**: 8
- **Reasons**: conf:2, stale_co, wave, velocity, win:tail, crowd:junior,brand
- **Computed at**: 2026-11-09T06:03:00Z

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.