{"id":3928151,"url":"https://alion.io/job/gfl-environmental-dispatcher-2","title":"Dispatcher","company":{"id":1802390,"name":"GFL Environmental","domain":"gflenv.com","url":"https://alion.io/company/gflenv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":77,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saskatoon, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-11-09T16:54:10Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"GFL Environmental is looking for aDispatcher / Customer Service Representative to be based out of our Saskatoon location!\nAs a GFL Dispatcher, you will be required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. You will use GFL proprietary software to enter ticket information and track productivity.\nKey Responsibilities:\nSchedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.\n\nDispatch calls to routes based upon designated route and driver location.\n\nPerform driver check-ins at day’s end to ensure complete and accurate paperwork completion.\n\nDistribute, collect and review route sheets for proper days end data entry.\n\nEnsure coordination with other departments, clarifying roles and responsibilities for resolving service issues.\n\nMay perform some additional responsibilities as assigned by the Operations Manager.]\n\nInteracts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.\n\nWorks with routing specialists to optimize routes.\n\nFields incoming calls / emails from customers.\n\nTrouble shoots and resolves potential delivery and pickup problems before they result in service issues.\n\nAssists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.\n\nRecords and document information from drivers and distributes to appropriate departments.\n\nCommunicates with maintenance shop personnel.\n\nMust be able to communicate effectively and professionally via email, telephone and two way devices.\n\nKnowledge, Skills, Abilities and Competencies:\nCompletion of high school. Post-secondary courses or diploma would be considered an asset.\n\n1-2 years in a transportation, dispatch or customer service role.\n\nStrong communication and interpersonal skills.\n\nStrong customer focus.\n\nProven ability to multi-task & ability to prioritize tasks.\n\nProficient in Google suite, MS Outlook, Excel, Word.\n\nKnowledge of industry an asset.\n\nAdvanced skill level with software applications and word processing accuracy including adequate typing speed.\n\nRequired to work extended hours including occasional weekends.\n\nPossess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.\n\nAdditional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.\n\nAt GFL our goal is to invest in our people and provide opportunities to grow, for life!\nOur employees are affectionately known as Team Green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!\n\nWe offer a competitive benefits plan, including RRSP match, orthodontics and vision coverage\n\nWith 20,000+ employees across North America, we offer a dynamic set of career opportunities, locations and growth!\n\nWe appreciate all of the local communities we live and work in, and actively contribute to them through our flagship Full Circle Project\n\nWe believe investing in the future is the right investment, our first fully electric truck is now in operation!\n\nGFL is traded on the NYSE & the TSX - search “GFL” to see our stock performance\n\nWe thank you for your interest. Only those selected for an interview will be contacted.\nGFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact  \nPlease note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.\nThis hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.","description_format":"text","description_chars":4520,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Waste Management"],"lifecycle":[{"event":"open","at":"2026-11-07T21:44:40Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.116,"p_room":0.28,"age_days":53,"expected_fill_days":8,"reasons":["conf:2","stale_co","wave","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/gfl-environmental-dispatcher-2","json_url":"https://alion.io/job/gfl-environmental-dispatcher-2.json","meta":{"generated_at":"2026-11-09T21:18:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9565,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1802390},"rest":"https://alion.io/mcp/rest/get_company?id=1802390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgfl-environmental-dispatcher-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgfl-environmental-dispatcher-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgfl-environmental-dispatcher-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gfl-environmental-dispatcher-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgfl-environmental-dispatcher-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3928151}},{"tool":"search_jobs","arguments":{"company":"gflenv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3928151},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}