{"id":3932246,"url":"https://alion.io/job/gfl-environmental-representant-e-service-a-la-clientele","title":"représentant (e) service à la clientèle","company":{"id":1802390,"name":"GFL Environmental","domain":"gflenv.com","url":"https://alion.io/company/gflenv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":82,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quebec, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-17T00:00:00Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-11-10T13:04:28Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":85},"description":"Titre du poste :Agent(e) service à la clientèle\nLieu:601 Rue Sagard, St-Bruno-de-Montarville, QC, J3V 6C1\nStatut:Permanent - Temps plein\nRésumé du poste:\nChez Matrec, nos agents au service à la clientèle font bien plus que répondre au téléphone : ils incarnent notre engagement envers l'excellence, l'efficacité et la satisfaction de nos clients. Dans ce rôle clé, vous serez le point de contact principal pour répondre aux demandes, résoudre les situations complexes et offrir une expérience client exceptionnelle qui soutient la croissance de notre entreprise.\nPourquoi choisir Matrec :\nAvantages sociaux complets:Programme complet d'assurances collectives pour vous et votre famille.\n\nÉpargne-retraite : Programme de REER avec cotisation proportionnelle de l'employeur pour assurer votre avenir financier.\n\nRémunération compétitive : Salaire concurrentiel à la hauteur de vos compétences.\n\nMilieu de travail stimulant : Un environnement dynamique, axé sur la sécurité, fondé sur l’honnêteté, la confiance et le respect.\n\nEntreprise en pleine croissance :Intégrez une compagnie leader dont vous pouvez être fier(ère), qui partage vos idées et vos valeurs.\n\nExigences du poste :\nFormation ou expérience : DEP en secrétariat, en service à la clientèle (ou études connexes), OU 1 à 2 ans d'expérience pertinente dans un poste similaire.\n\nCompétences linguistiques : Bilinguisme parlé et écrit (français et anglais) un grand atout pour desservir notre clientèle variée.\n\nMaîtrise informatique : Solides compétences avec la suite Microsoft Office.\n\nGestion des priorités : Excellentes aptitudes en gestion du temps, organisation et capacité à gérer les priorités efficacement.\n\nAptitudes relationnelles : Personne consciencieuse, autonome, motivée et dotée de fortes compétences relationnelles et de communication.\n\nResponsabilités :\nGestion des communications : Répondre avec professionnalisme aux courriels et aux appels entrants des clients.\n\nAnalyse des besoins : Identifier et évaluer avec précision les besoins de la clientèle afin de proposer des solutions adaptées.\n\nRésolution de problèmes : Traiter les plaintes et réclamations des clients de manière efficace et veiller à offrir une résolution satisfaisante.\n\nAssurance qualité et suivi : S’assurer de la satisfaction continue des clients et suivre rigoureusement les procédures de communication et directives établies pour le traitement des appels.\n\nCollaboration et soutien : Travailler en synergie avec l'équipe et effectuer toute autre tâche connexe assignée par la direction pour soutenir la croissance de l'entreprise.\n\n#Matrec\nWe thank you for your interest. Only those selected for an interview will be contacted.\nGFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact  \nPlease note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.\nThis hiring process may utilize machine-based systems to assist in screening and assessing applicants. 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