{"id":3795984,"url":"https://alion.io/job/gflenv-customer-service-representative","title":"Customer Service Representative","company":{"id":1802390,"name":"GFL Environmental","domain":"gflenv.com","url":"https://alion.io/company/gflenv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Squamish, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-07T10:03:30Z","board_verified":false,"closed_at":"2026-11-07T10:03:30Z","days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"Job Summary\nAt GFL, our Customer Service Representatives do more than answer calls-they represent our\ncommitment to premier customer service, community satisfaction, and operational excellence. In this key role, you will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls, handling incoming inquiries, and supporting outside sales with appointment setting, customer tracking, and quotations.\nWorking for GFL is more than a job-it’s an opportunity to grow in your career, make new friends, and make a difference each day. Join Team Green in Squamish, BC, and help keep our customers and communities Green for Life!\nWhy GFL\nComprehensive Health Benefits: Prioritized orthodontic and vision coverage, plus Life Insurance.\nRetirement Savings: Retirement Saving Options for future financial security.\nPaid Time Off: 10 days of annual paid vacation.\nNationwide Career Growth: Diverse career pathways and internal growth opportunities across a network of 20,000+ employees in North America.\nCommunity Sustainability: Increase community sustainability through the Full Circle Project and work with new eco-friendly tech-like our fully electric trucks.\n Industry Leader: Be part of a publicly traded company (NYSE & TSX) proudly making communities cleaner, safer, and happier.\nRequirements:\nCustomer Service Experience: Proven experience fielding inbound calls, managing customer emails, and displaying a solutions-oriented attitude in a fast-paced environment.\nMultitasking & Efficiency: Ability to multitask effectively while handling customer follow-ups, email inquiries, and payment requests.\nAdministrative Skills: Aptitude for running credit checks on new customers and supporting outside sales representatives with quotations, appointment setting, and customer tracking.\nCollaboration & Attitude: Strong communication skills and a positive attitude to foster cooperation with both internal teams and external customers.\nReliability: Strong attendance record and flexibility to adapt to daily schedule and start time variations.\nResponsibilities:\nInbound Customer Service: Service inbound calls and customer emails for multiple divisions within GFL.\nInquiry Management: Field emails and customer inquiries with a solutions-oriented attitude and display the ability to multitask effectively.\nSales Support: Assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments.\nOutbound Communication: Place outgoing calls and handle incoming customer questions in a professional, courteous manner.\nSales Collaboration: Assist outside sales representatives with appointment setting, customer tracking, and quotations.\nCustomer Account Tasks: Perform assigned tasks, including customer follow-ups/call-backs, email follow-ups, payment requests, and running credit checks on new customers.\nBrand Advocacy: Be a positive advocate for the GFL Environmental image by fostering cooperation and collaboration with both internal and external customers.\nAdditional Duties: Complete other responsibilities as requested by management.\nWe thank you for your interest. Only those selected for an interview will be contacted.\nGFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact  \nPlease note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.\nThis hiring process may utilize machine-based systems to assist in screening and assessing applicants. 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