{"id":3804085,"url":"https://alion.io/job/gflenv-field-support-analyst","title":"Field Support Analyst","company":{"id":1802390,"name":"GFL Environmental","domain":"gflenv.com","url":"https://alion.io/company/gflenv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lutz, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Google Workspace","optional":false},{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-31T00:00:00Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-07T11:54:11Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Summary\nGFL Environmental is seeking a Field Support Analyst to join our team in Lutz, FL! Reporting to the IT Service Support Regional Manager, the Field Support Analyst (FSA) serves as the face of IT and acts as a Level 2 liaison for assigned end users. This role maintains and administers computer networks, hardware, system software, applications, and configurations to ensure seamless daily operations.\nService Desk & Field Support\nTier 1-2 Troubleshooting: Provide in-person and remote support for common hardware, software, printers, and peripheral issues, resolving tickets within established service levels.\nDeployment & Setup: Assist with imaging, configuring, and deploying new laptops, desktops, and mobile devices at various site locations.\nOn-Site Dispatch: Travel to branch offices to perform physical repairs and troubleshooting any hardware installations that cannot be handled remotely.\nKey Responsibilities\nEscalation & Technical Skills\nProvide technical support and clear, non-technical guidance to users as the primary point of contact.\nManage ticket queues by triaging, categorizing, prioritizing, and tracking the status of incoming requests.\nRoute unresolved issues seamlessly to T2/T3 queues with complete user context and diagnostics.\nDocument technical fixes within the internal knowledge repository.\nTroubleshoot, install, and configure workstations (Windows/macOS), Tier 1 networking and core software applications troubleshooting.\nPerform user administration tasks including Active Directory management, MFA setup, and mobile/MDM configuration.\nBusiness Relations & Service Excellence\nService Request & Incident Management: Manage the end-to-end lifecycle of user requests, from initial intake and categorization to resolution and closure.\nCustomer Care and Feedback: Guide end-users on basic system functionality and best practices. Actively listen to user concerns and escalate recurring issues to senior analysts to help improve service quality.\nSuccess Criteria / Key Metrics\nResolution of tickets within established service levels.\nEfficient end-to-end lifecycle management of service requests and incidents.\nEffective on-site dispatch and physical hardware deployment and troubleshooting across branch locations.\nQualifications & Requirements\nEducation: Degree or relevant certifications in Computer Science, Information Technology, or equivalent practical experience.\nExperience: 2+ years of technical support experience in a decentralized IT environment. Experience managing multi-ticket queues and handling VIP/executive escalations preferred.\nCore Technical Skills: Proficiency in Windows OS and basic macOS support, Google Workspace, Microsoft 365, MDM administration, ServiceNow ticketing, hardware setup, and Tier 1 networking/Wi-Fi troubleshooting.\nCore Professional Skills: Strong consultative problem-solving, calm high-pressure outage management, excellent ticket prioritization, and clear technical/end-user SOP documentation writing.\nTravel & Physical Requirements: Up to 50% field travel across branch office locations. Valid driver’s license required.\nWe thank you for your interest. Only those selected for an interview will be contacted.\nGFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact  \nPlease note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.\nThis hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.","description_format":"text","description_chars":4113,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-05T12:51:00Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.619,"p_room":0.9,"age_days":7,"expected_fill_days":20,"reasons":["conf:0","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/gflenv-field-support-analyst","json_url":"https://alion.io/job/gflenv-field-support-analyst.json","meta":{"generated_at":"2026-11-07T12:21:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13726,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1802390},"rest":"https://alion.io/mcp/rest/get_company?id=1802390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgflenv-field-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgflenv-field-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgflenv-field-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gflenv-field-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgflenv-field-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3804085}},{"tool":"search_jobs","arguments":{"company":"gflenv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3804085},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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