{"id":3804092,"url":"https://alion.io/job/gflenv-it-service-delivery-manager","title":"IT Service Delivery Manager","company":{"id":1802390,"name":"GFL Environmental","domain":"gflenv.com","url":"https://alion.io/company/gflenv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":77,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mokena, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"closed","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-07T10:03:30Z","board_verified":false,"closed_at":"2026-11-07T10:03:30Z","days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"Ready to elevate your career? GESI is expanding! We are officially hunting for our next IT Service Delivery Manager in Mokena, IL-someone ready to bring fresh ideas and grow alongside a dynamic team.\nThe Role\nIT Service Delivery Manager (ITSDM) is responsible for overseeing the delivery of IT services to GFL Operations. The ITSDM will ensure that IT service delivery meets agreed-upon service levels and quality standards. This role involves collaborating with a team of IT professionals, coordinating with other departments, and continually improving processes to enhance overall IT service delivery. The ITSDM will report to the IT Service Delivery Director.\nAbout Us\nGFL Environmental Services Inc. (\"GESI\") is a high-growth environmental services company recently carved out of GFL Environmental Inc. Backed by leading private equity firms, GESI delivers liquid waste, industrial cleaning, and soil remediation services across North America through a vertically integrated platform of over 230 sites and a fleet of 1,800+ vehicles. Our employees, collectively known as 'Team Green,' enjoy numerous benefits: career advancement opportunities, competitive benefits, job stability within an essential services company, and the chance to make a positive impact every day for our customers and communities, Green for Life!\nKey Responsibilities:\nDevelop and maintain strong and productive relationships with business leaders. \nConsult with business leaders to identify strategic technology needs, offer guidance based on industry trends and support business objectives of service line or region. \nEnhance communication between operational groups and IT. \nBuild credibility and trust between operational groups and IT. \nRegularly interact with the business to understand requirements for technology and to support and recommend associated business process improvements. \nAct as liaison between the business and IT to communicate needs, discuss critical success factors. \nFacilitate effective cooperation between subject matter experts from the business, IT staff and vendors as appropriate. \nAssist with prioritization of activities within and across operational groups. \nTranslate business vision to enable shared understanding and rapid execution by business and IT personnel. \nManage stakeholder expectations and take accountability for service delivery. \nMonitor progress of IT projects and changes associated to business in order to ensure successful implementation and continued development of credibility of IT areas. \nAct as a single point of contact for requests. \nConduct needs and impact analysis on business requests to identify opportunities to link programs, processes, and systems throughout the organization to achieve optimal efficiency. \nCollaborate with other IT Business Partners to develop strategies to align business groups where appropriate. \nKnowledge, Skills and Competencies:\nAbility to work under pressure and prioritize tasks in a fast-paced environment. \nBachelor’s degree in computer science, Information Technology, or related field. Master’s degree or relevant certifications (e.g., ITIL, PMP) is a plus. \nProven experience (5 years) in IT service delivery management or a related role. \nStrong leadership and team management skills. \nExcellent communication and interpersonal skills, with the ability to interact effectively with clients, stakeholders, and vendors. \nUnderstanding of IT service management principles, processes, and frameworks (e.g., ITIL). \nProficiency in project management tools and methodologies. \nSound knowledge of IT infrastructure, systems, and software applications. \nWhat We Offer\nWhy join us? We believe in taking care of our team. Here is a snapshot of our total rewards you can expect:\nHealth: 4 medical plan options including a HSA with employer contribution & match program, dental, and vision coverage.\nWellness: Employee Assistance Program with free counseling services, Paid time off\nFinancial: 401(k) with an employer match and competitive wages\nCulture: Growth opportunities and continuous learning opportunities\nJoin us and become part of \"Team Green\" at GFL Environmental, where your skills and dedication will be valued and rewarded. Apply now for this exciting opportunity!\n#GFLTalent\nWe thank you for your interest. Only those selected for an interview will be contacted.\nGFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact  \nPlease note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.\nThis hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.","description_format":"text","description_chars":5265,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-05T12:51:00Z"},{"event":"close","at":"2026-11-07T10:03:30Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/gflenv-it-service-delivery-manager","json_url":"https://alion.io/job/gflenv-it-service-delivery-manager.json","meta":{"generated_at":"2026-11-09T19:07:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4602,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1802390},"rest":"https://alion.io/mcp/rest/get_company?id=1802390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgflenv-it-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgflenv-it-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgflenv-it-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gflenv-it-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgflenv-it-service-delivery-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3804092}},{"tool":"search_jobs","arguments":{"company":"gflenv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3804092},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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