{"id":2258549,"url":"https://alion.io/job/gft-technologies-system-administrator","title":"System Administrator","company":{"id":51689,"name":"GFT Technologies","domain":"gft.com","url":"https://alion.io/company/gft-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"ServiceNow","optional":false},{"name":"Active Directory","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-08T02:01:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T01:02:06Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"What We Are Looking For\nWe are seeking a System Administrator responsible for ensuring the smooth operation of IT services, identity management, and application access across the organization. This role requires expertise in ticket management, Single Sign-On (SSO) administration, change management processes, and user support, while maintaining high service quality and operational efficiency.\nResponsibilities\nMonitor and triage incoming IT support tickets based on priority, impact, and urgency\nCategorize, assign, and escalate tickets to the appropriate teams or specialists\nTrack service level agreements (SLAs) and ensure timely resolution of requests\nCommunicate effectively with end users regarding ticket status and resolution activities\nMaintain and improve support documentation, operational procedures, and runbooks\nConfigure and maintain Single Sign-On (SSO) integrations using protocols such as SAML and OIDC\nOnboard new applications into identity platforms including Okta, Azure AD, and Google Workspace\nManage user provisioning, deprovisioning, and group-based access controls\nTroubleshoot authentication, authorization, and access-related issues across integrated applications\nMaintain accurate documentation of application inventories and identity configurations\nSubmit, document, and execute infrastructure and system changes according to established change management procedures\nPrepare change requests, including risk assessments, rollback plans, and implementation plans\nCoordinate approvals and implementation activities with stakeholders\nExecute approved changes during maintenance windows and validate successful implementation\nDocument outcomes and ensure compliance with change management standards\nRequirements and Qualifications\n3+ years of experience in System Administration or IT Support\nExperience with identity providers and SSO technologies\nKnowledge of SAML, OIDC, and SCIM protocols\nExperience with ticketing platforms such as Jira Service Management, Zendesk, or ServiceNow\nStrong troubleshooting and problem-solving skills\nStrong verbal and written communication skills\nAbility to work independently and manage competing priorities\nExperience with change management processes and operational procedures\nExperience managing user access and authentication across business applications\nExperience as a SysOps / System Administrator\nNice to Have\nExperience administering Okta, Azure Active Directory, or Google Workspace\nScripting knowledge using Python, PowerShell, or Bash\nExperience with automation of administrative tasks\nExperience working in regulated or compliance-driven environments\nKnowledge of IT governance, security, and identity management best practices\nSoft Skills\nCommunication\nProblem Solving\nTeamwork\nStakeholder Management\nCustomer Service Orientation\nAdaptability\nProactivity\nSelf-Management\nDecision Making\nOrganization and Planning\nAttention to Detail\nRelationship Building\nAccountability\nIn compliance with our personal data protection policies, we inform you that the information you provide will be processed in accordance with the Privacy Notice available on our website, in the section: Privacy Notice for the Processing of Personal Data - 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