{"id":714754,"url":"https://alion.io/job/ggrc-technical-support-assistant","title":"Technical Support Assistant","company":{"id":673151,"name":"Golden Gate Regional Center","domain":"ggrc.org","url":"https://alion.io/company/ggrc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":14,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":238,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":53481,"max":64177,"currency":"USD","period":"year","gross":null,"usd_annual":64177},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-01-14T00:00:00Z","employer_posted_date":"2026-01-14","last_verified_at":"2026-11-06T17:23:40Z","board_verified":true,"closed_at":null,"days_open":296,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":296},"description":"Technical Support Assistant - Onboarding and Offboarding\nStarting Salary Range: $53,481 - $64,177\nGGRC is looking to hire a Technical Support Assistant who provides frontline IT support for GGRC by managing technology onboarding and offboarding, including account creation, hardware and software setup, access changes, and file migrations in coordination with HR and Operations. Delivers responsive help desk support with a strong focus on customer service, contributes to IT projects and system implementations, and travels between GGRC offices across San Francisco, San Mateo, and Marin Counties as needed.\nThis position offers the opportunity to work from our San Francisco office and from the comfort of your home in a hybrid setting. Local travel within the Counties of San Francisco, San Mateo and Marin maybe required. Access to reliable transportation permitting travel to and between many different locations throughout the day in order to perform the outlined responsibilities of the position.\nResponsibilities:\nOnboarding and Offboarding\nServe as first contact for New Hire technical questions and support. \nRespond to and resolve common new hire technology inquiries and access issues.\nCreate accounts based on Agency Standards.\nConfigure and deploy agency devices such as laptops, mobile phones, office phones for new staff.\nReset hardware, software and accounts, and prepare returned equipment for new employees.\nSuspend/terminate accounts based on Agency Standard. \nCreate and/or update documentation for Agency Standards\nHelp Desk\nProvides first level of systems support for employees throughout the agency and elicits details of issues in order to properly prioritize and refer issues\nDocument all pertinent end user identification information, including name, department, contact information, and nature of problem or issue\nPrioritize, track, and resolve support requests, escalating issues as appropriate. to the appropriately experienced technician\nRecord, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution\nApply diagnostic utilities to aid in troubleshooting\nCreate and/or update documentation for Agency Standards\nIdentify and learn appropriate software and hardware used and supported by the organization\nEquipment Management\nPerforms routine maintenance on IT equipment such as data back-up, Server and network hardware maintenance, end user equipment hardware maintenance\nProcess and submit Purchase Order requests for IT equipment as needed§ Receive processed Purchase Orders, Asset Tagg, and deploy IT equipment to staff\nManage Computer Equipment Inventory, keep and update records for IT equipment.\nTrack and record equipment purchases and disposals to ensure compliance with applicable state requirements.\nProvision and configure new equipment for staff in alignment with the agency standards.\nOther\nMonitors daily system operations throughout the agency to identify potential issues\nMaintain and update written procedures as systems and processes evolve.\nParticipate in special projects, and assist with additional duties or tasks, as assigned. \nCreate and document procedures and processes as needed.\nMaintain all client and agency information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman Act\nMaintain all client and agency PHI and PII as confidential. \nRequirements\nEducation and Experience\nAssociate degree in a computer related field (or additional 2 years work experience in related field)\nBe knowledgeable and resolve new hire FAQs.\nKnowledgeable in troubleshooting and resolving new hire account and login issues.\n2+ years in a professional setting working in help desk support, preferably in a technology related role\nExperience in administering current cloud applications such as Microsoft 365, Zoom, DocuSign etc.\nExperience in enterprise level administration of applications and hardware.\nSkills\nAbility to lift 50lb.\nKnowledge of computer hardware and software including Windows, internet usage, Microsoft Office Suite, Adobe products, DocuSign, Zoom, and other web-based applications.\nFamiliarity with Windows and Android hardware\nKnowledge of Microsoft Entra, SharePoint, Exchange, Intune, and other Microsoft Cloud Services\nKnowledge of enterprise VOIP phone services.\nKnowledge of remote access software for remote end user support.\nKnowledge of IPv4 networking, subnets, routing.\nKnowledge of MDM administration\nWritten communication: ability to develop standard business communications, using proper grammar, spelling and punctuation.\nOral communication: ability to convey complex information and ideas in a clear, concise, and professional manner.\nAbility to operate basic office equipment, including scanners, copiers, faxes, phones.\nIntermediate knowledge of MS Word® (e.g., tables, mail merges, form creation), MS Excel® (e.g., Pivot Tables, Lookups, graphing), MS PowerPoint®, MS Outlook® (e.g., group list management, multi-calendar management, permissions)\nStrong Documentation Skills\nAbility to make decisions based on policies and/or similar scenarios.\nCompetency Traits:\nInitiative \nCustomer service oriented\nTroubleshooting\nAttention to detail\nAnalytical thinking\nOrganizational ability\nTime management\nCollaboration/teamwork\nAdaptability\nAbility to work in a fast-paced environment\nCapacity to learn new technologies and skills\nBenefits\nWhat are the benefits to working with GGRC?\nWe offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage\n10% employer contribution to a 403(b) retirement account to help you save for the future!\nGENEROUS TIME OFF BENEFITS!!!\nNo really, we mean generous:\n13 vacation days, 15 sick days, 11 paid holidays, 6 personal holidays, and up to 5 paid days for continuing education\nWhat makes GGRC so special?\nGGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.\nGGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).\nHow to apply:\nGGRC values diversity; people of all backgrounds are encouraged to apply. Please complete the application and submit your most recent resume. If you feel that the questions do not accurately capture what you have to offer Golden Gate Regional Center, you are also welcome to attach a cover letter. Applications are being reviewed on a rolling basis so we encourage you to submit yours soon. We look forward to reading your application.\nGolden Gate Regional Center is an Equal Opportunity Employer.","description_format":"text","description_chars":7218,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-09-11T05:42:03Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.563,"p_room":0.44,"age_days":296,"expected_fill_days":238,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":64177,"is_top_pay":false},"html_url":"https://alion.io/job/ggrc-technical-support-assistant","json_url":"https://alion.io/job/ggrc-technical-support-assistant.json","meta":{"generated_at":"2026-11-06T18:01:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673151},"rest":"https://alion.io/mcp/rest/get_company?id=673151"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fggrc-technical-support-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fggrc-technical-support-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fggrc-technical-support-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ggrc-technical-support-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fggrc-technical-support-assistant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":714754}},{"tool":"search_jobs","arguments":{"company":"ggrc.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":714754},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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