{"id":3600046,"url":"https://alion.io/job/ghobash-group-it-technical-support-engineer","title":"IT Technical Support Engineer","company":{"id":690341,"name":"Ghobash Group","domain":"ghobash.com","url":"https://alion.io/company/ghobash","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":38,"ghost_share":0,"stale_share":0.974,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Freshdesk","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T06:05:18Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T11:13:36Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Established in 1982 as a leading Office Automation Solutions provider for the UAE and the wider region, GCG Enterprise Solutions is a turnkey tech solutions provider offering Print Solutions, IT Services, AV and Digital Transformation Solutions. Partnering with leading technology vendors, GCG creates bespoke solutions and services for key industry sectors.\n JOB SUMMARY\nThe IT Technical Support Engineer is responsible for providing first-line onsite technical assistance to end users across the organisation. The role involves troubleshooting hardware, software, and network issues, ensuring minimal downtime and a high standard of IT service delivery. The successful candidate will work under close supervision and is expected to demonstrate a strong willingness to learn and grow within the IT function.\nDUTIES & RESPONSIBILITIES\nProvide first-level onsite technical support for hardware, software, printers, and peripherals. \nLog, track, and resolve IT helpdesk tickets in a timely manner in accordance with SLA requirements. \nSet up and configure desktops, laptops, mobile devices, and associated equipment for new and existing users. \nPerform basic troubleshooting of network connectivity issues (LAN, Wi-Fi, VPN). \nInstall, update, and maintain operating systems and standard business applications. \nAssist in the management of user accounts, passwords, and access rights via Active Directory. \nSupport IT asset tracking and maintain accurate records of hardware inventory. \nEscalate unresolved or complex issues to second-level support or senior engineers as appropriate. \nAssist with onboarding activities including workstation setup and IT orientation for new employees. \nAdhere to IT security policies, data protection guidelines, and company procedures. \nSupport basic AV and video conferencing setup for meetings and events. \nPerform any other duties assigned by the IT Manager within the scope of the role. \nMinimum\nBachelor's Degree or Diploma in IT, Computer Science, or related field.\nDesired\nCompTIA A+ or equivalent entry-level IT certification.\n Experience\n3-4 years of experience in IT support or a related technical role. \nBasic understanding of Windows OS, Microsoft 365, and networking fundamentals. \nGood communication skills in English (written and verbal). \nAbility to work onsite full-time and respond to support requests promptly. \nExposure to ITSM tools (e.g. ServiceNow, Freshdesk, or Zendesk). \nKnowledge of Active Directory and basic network troubleshooting. \nArabic language skills are an advantage. \nExperience in a corporate or multi-site environment. \nACCOUNTABILITIES\nResponsible for IT asset care and minimising equipment damage or loss. \nSupports cost-effective use of consumables and IT resources. \nN/A - no direct budget authority at entry level. \nFirst-call resolution rate and helpdesk ticket closure within SLA. \nEnd-user satisfaction and quality of onsite support. \nAccurate and up-to-date IT asset records and documentation.","description_format":"text","description_chars":2973,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Systems Integrators","Oil & Gas","Investment Holding Companies"],"lifecycle":[{"event":"open","at":"2026-11-02T07:54:21Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/ghobash-group-it-technical-support-engineer","json_url":"https://alion.io/job/ghobash-group-it-technical-support-engineer.json","meta":{"generated_at":"2026-11-06T14:37:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27178,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690341},"rest":"https://alion.io/mcp/rest/get_company?id=690341"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fghobash-group-it-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fghobash-group-it-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fghobash-group-it-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ghobash-group-it-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fghobash-group-it-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3600046}},{"tool":"search_jobs","arguments":{"company":"ghobash.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3600046},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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