{"id":1511058,"url":"https://alion.io/job/ghost-bikes-technical-after-sales-support-babboe","title":"Technical After Sales Support Babboe","company":{"id":1946522,"name":"GHOST Bikes","domain":"ghost-bikes.com","url":"https://alion.io/company/ghost-bikes","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":466},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-15T00:00:00Z","employer_posted_date":"2026-07-15","last_verified_at":"2026-10-27T03:07:11Z","board_verified":true,"closed_at":null,"days_open":104,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":104},"description":"Technical After Sales Specialist (TAS)\nLocation: Netherlands\nEmployment type: Full-time\nReporting to: Customer Care Manager\nStart date: 1 August\nLanguages: Dutch and English required; German is a plus\nSpecific expertise: Experience with or strong technical knowledge of Babboe products is a strong plus\nAt Accell, we’re not just building bikes - we’re creating experiences that move the world forward. Our mission? To craft the joy of cycling. Our ambition? Riding together to win.\nWe’re a team that believes in:\nTaking ownership: We deliver on our promises, continuously learn and improve, and take initiative with follow-through.\nOne Team: We value transparent feedback, respect everyone’s input, and celebrate success together.\nPassion and Quality: We put our customers first, never compromise on quality or safety, and always go the extra mile.\nWhat’s the job all about?\nAs a Technical After Sales Specialist (TAS), you will provide advanced technical expertise to support our customer service and commercial operations across our bicycle brands and products.\nYou will act as a technical expert for complex cases, supporting the resolution of technical claims and escalations while ensuring solutions meet Accell's quality standards and service KPIs. With your strong product knowledge and hands-on technical mindset, you will help colleagues navigate challenging technical issues and identify the right solutions for our customers.\nYou will work closely with Customer Service Specialists (CSS), Technical Service Specialists (TSS), and external partners. An important part of your role will be sharing your expertise, providing technical guidance, and training others to strengthen technical knowledge across the wider service organization.\nThe ideal candidate is a technical problem-solver who enjoys getting to the root of an issue, has a strong understanding of bicycles and mechanical systems, and is motivated by delivering high-quality solutions for our customers.\nWhat will your day-to-day responsibilities involve?\nAct as an all-round technical service specialist across Accell's bicycle brands and products.\n\nHandle technical claims and ensure they are managed in line with company standards and KPIs.\n\nTake ownership of complex technical escalations and provide expert troubleshooting and recommendations.\n\nAssess technical issues, validate proposed solutions, and help determine the appropriate course of action.\n\nSupport and train Customer Service Specialists (CSS) and external partners in resolving technical cases.\n\nShare technical and product knowledge to strengthen expertise within the wider customer service organization.\n\nSupport Technical Service Specialists (TSS) when additional technical expertise is required.\n\nWork closely with internal stakeholders to ensure high service quality and customer satisfaction.\n\nWho are we looking for?\nWe’re looking for a hands-on technical professional who combines strong mechanical expertise with a customer-focused mindset. You enjoy solving complex technical problems, sharing your knowledge with others, and working across different products and brands.\nRelevant technical or mechanical experience, ideally within bicycles, e-bikes, mobility, or a similar technical product environment.\n\nStrong technical troubleshooting and problem-solving skills.\n\nSolid product knowledge and the ability to navigate technical topics across different brands and product ranges.\n\nExperience supporting, coaching, or training colleagues on technical topics.\n\nGood communication skills and the ability to explain technical solutions clearly to different audiences.\n\nA customer-focused mindset with a strong commitment to quality and service.\n\nFluency in Dutch and English; German is a plus.\n\nTechnical expertise or previous experience working with Babboe products is a strong advantage.\n\nWhat will be the benefits if you join us?\nAt Accell, we aim to support our employees both professionally and personally . Our benefits package is designed to meet local standards and may vary depending on your role, responsibilities, and country of employment . Specific details will be provided during the recruitment process .\nReady to roll?\nIf you’re up for the challenge, apply today!\nAbout Us\nAccell Group manufactures and sells bicycles, bike parts, and accessories. We are the European market leader in e-bikes and the second largest in bike parts and accessories, with many leading European bicycle brands under one roof. Well-known bicycle brands in our portfolio include Haibike, Winora, Ghost, Batavus, Koga, Lapierre, Raleigh, Sparta, Babboe, and Carqon. XLC is our brand for bike parts and accessories.\nAt Accell Group, we believe in creating innovative solutions to meet the ever-evolving needs of our valued customers. As a leading player in e-bikes and the second-largest provider of bicycle parts and accessories, our commitment to excellence is reflected in everything we do.\nWe foster an inclusive and diverse workplace where talent from all backgrounds is valued and supported. Our global team of approximately 3,000 employees across 18 countries works together to deliver premier products and services to clients in more than 80 countries worldwide.\nAt Accell Group, our culture is driven by innovation, teamwork, and respect, offering challenging and rewarding opportunities for everyone who joins us.\nReady to roll?\nIf you’re up for the challenge, Apply today!\nAbout Us\nAccell Group manufactures and sells bicycles, bike parts, and accessories. We are the European market leader in e-bikes and the second largest in bike parts and accessories, with many leading European bicycle brands under one roof. Well-known bicycle brands in our portfolio include Haibike, Winora, Ghost, Batavus, Koga, Lapierre, Raleigh, Sparta, Babboe, and Carqon. XLC is our brand for bike parts and accessories.\nAt Accell Group, we believe in creating innovative solutions to meet the ever-evolving needs of our valued customers. As a leading player in the e-bikes and the second-largest provider of bicycle parts and accessories, our commitment to excellence is reflected in everything we do.\nWe foster an inclusive and diverse workplace where talent from all backgrounds is valued and supported. Our global team of approximately 2,000 employees across 18 countries works together to deliver premier products and services to clients in more than 80 countries worldwide.\nAt Accell Group, our culture is driven by innovation, teamwork, and respect, offering challenging and rewarding opportunities for everyone who joins us.","description_format":"text","description_chars":6560,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T07:59:11Z"}],"visa":[{"country":"NL","licensed_sponsor":true,"evidence":"Recognised sponsor of the Dutch immigration service (IND)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Highly skilled migrants and regular labour","cap_exempt":false,"checked_at":"2026-10-19T06:52:34+00:00","sources":["IND: public register of recognised sponsors (work)"],"filings_for_role_12m":0}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.267,"p_room":0.28,"age_days":103,"expected_fill_days":26,"reasons":["conf:20","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/ghost-bikes-technical-after-sales-support-babboe","json_url":"https://alion.io/job/ghost-bikes-technical-after-sales-support-babboe.json","meta":{"generated_at":"2026-10-27T05:26:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5316,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1946522},"rest":"https://alion.io/mcp/rest/get_company?id=1946522"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fghost-bikes-technical-after-sales-support-babboe"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fghost-bikes-technical-after-sales-support-babboe"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fghost-bikes-technical-after-sales-support-babboe"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ghost-bikes-technical-after-sales-support-babboe\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fghost-bikes-technical-after-sales-support-babboe"}]}