{"id":3536472,"url":"https://alion.io/job/ghx-delivery-manager-i-2","title":"Delivery Manager I","company":{"id":5738,"name":"GHX","domain":"ghx.com","url":"https://alion.io/company/ghx","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":12,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":23,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-30T16:17:33Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T02:26:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Delivery Manager I role provides excellent customer service to both internal and external customers to help increase the overall adoption and utilization of subscribed Managed Services products and services. This position will be responsible for managing and cultivating customer relationships for their assigned account base. The Delivery Manager adds value to the organization through ensuring customer retention as the customers’ primary contact throughout the life cycle of their service.\nThis position requires effective time management skills, passion for customer advocacy, performance excellence, attention to detail and a high level of integrity and work ethic\nPrinciple Duties and Responsibilities:\nCultivates and maintains customer relationships within assigned account base.\nActively create tasks that impact service design, success and impact future concepts, products, and innovations.\nProvide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.\nHost ongoing webinars and trainings for Managed Services customers and internal teams.\nProactively developing campaigns to re-engage customers and increase customer KPI’s to ensure service excellence and satisfaction.\nProvide clear instructions to customer care analyst for project work\nLead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff\nExcellent time management of projects and meetings while adhering to deadlines.\nCreate, develop, and use presentation materials for onsite or WebEx meetings with customers\nMentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified.\nHigh level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX’s recommended practices.\nWork closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities.\nWorks closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process.\nDevelops an in-depth knowledge of customer environment and GHX product knowledge to achieve goals and solve complex problems while fostering innovation.\nTravel may be required (approximate 20%).\nAble/willing to work 8am-5pm Eastern Time Zone (Monday-Friday).\nRequired Skills:\nInternet savvy and computer literacy with proficiency in Microsoft Office applications\nAbility to work with little direction or guidance on projects and tasks\nAble to work effectively with cross-functional teams and personnel at varying levels within GHX and customer organizations.\nAnalytical and detail-oriented with strong project management skills\nStrong leadership, problem-solving and customer service skills.\nStrong accountability and integrity due to sensitive nature of information\nStrong written, verbal, and presentation skills.\nSalesforce knowledge or a relatable CRM tool\nWebinar and training experience\nRequired Qualifications:\nBachelor’s Degree or 1 year of relatable healthcare experience\nWorking knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint\nStrong organizational and project management skills\nExperience with project management, customer success, training and/or customer service\nExperience working in a team-oriented environment as a lead resource\nEstimated hourly compensation: $23.55 - $29.32\nThe base hourly range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/\n #LI-Remote #LI-KL\nGHX: It's the way you do business in healthcare\nGlobal Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.\nGHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.\nIt is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.\nDisclaimer\nGlobal Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.\nRead our GHX Privacy Policy","description_format":"text","description_chars":6885,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["B2B Commerce","Hospital Operations Software","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-30T17:46:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":53,"reasons":["conf:2","win:early"],"computed_at":"2026-10-31T05:18:09Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":false},"html_url":"https://alion.io/job/ghx-delivery-manager-i-2","json_url":"https://alion.io/job/ghx-delivery-manager-i-2.json","meta":{"generated_at":"2026-10-31T05:18:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7575,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5738},"rest":"https://alion.io/mcp/rest/get_company?id=5738"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fghx-delivery-manager-i-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fghx-delivery-manager-i-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fghx-delivery-manager-i-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ghx-delivery-manager-i-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fghx-delivery-manager-i-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3536472}},{"tool":"search_jobs","arguments":{"company":"ghx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3536472},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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