# Supervisor - Customer Support

General Summary This Supervisor owns a Customer Care Exchange support team of 15+ analysts that supports the US region on a rotating shift, and is accountable for its results. The role mixes strategic work, such as setting team goals and leading change, with hands on work, such as running daily queues, handling escalations and coaching analysts. The role uses AI tools, including Claude, Slack AI and Agentforce, to improve productivity, quality and customer experience, and leads the team through changes in process, product and technology. This position reports to the Senior Manager, Exchange Support. This position requires strong ownership, sound judgment, a passion for excellent customer service, the ability to keep people motivated and aligned in a fast changing environment, and a high level of integrity and work ethic Job Description Team and Goal Ownership Own the team’s goals, performance and results from start to finish, including how the team is staffed and scheduled across rotating shifts. Turn department and business goals into clear targets for the team and for each analyst, and make sure everyone knows how their work supports them. Own the team’s KPIs: CSAT, productivity,

- **Id**: 4020063
- **Url**: <https://alion.io/job/ghx-supervisor-customer-support>
- **Role**: Industrial Engineering
- **Role family**: Industrial Engineering
- **Seniority**: junior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Hyderabad, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-10T12:31:59Z
- **Employer posted date**: 2026-11-10
- **Last verified at**: 2026-11-10T14:41:29Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 7863
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: B2B Commerce, Hospital Operations Software, Supply Chain & Logistics Software

## Company

- **Id**: 5738
- **Name**: GHX
- **Domain**: ghx.com
- **Url**: <https://alion.io/company/ghx>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

### Truth index

- **Grade**: A
- **Score**: 90
- **Open postings**: 5
- **Ghost share**: 0
- **Stale share**: 0.4
- **Repost share**: 0
- **Time to fill p50 days**: 58
- **Computed at**: 2026-11-10T06:52:35Z

## Technologies

- **Agentforce** — Optional: no
- **Claude** — Optional: no
- **Microsoft Excel** — Optional: no
- **Microsoft Office** — Optional: no
- **Slack** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-10T14:41:29Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 58
- **Reasons**: conf:1, win:early, comp:junior
- **Computed at**: 2026-11-10T16:05:06Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.