{"id":3106844,"url":"https://alion.io/job/giacom-agile-delivery-lead","title":"Agile Delivery Lead","company":{"id":2324737,"name":"Giacom","domain":"giacom.com","url":"https://alion.io/company/giacom","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"Kanban","optional":false},{"name":"Scrum","optional":false}],"status":"closed","first_seen_at":"2026-10-22T15:48:08Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-10T01:14:16Z","board_verified":false,"closed_at":"2026-11-10T01:14:16Z","days_open":18,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":18},"description":"Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform.\nOur platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.\nThe Delivery Lead is responsible for coordinating and governing delivery across both Agile change initiatives and live service activities. The role ensures that planned work, operational tasks, and support activities are prioritised, managed, and delivered efficiently in line with business goals and service expectations.\nWorking closely with engineering teams, Product, and stakeholders, the Delivery Lead provides clear structure, visibility, and control across delivery. They balance feature development with operational demands such as incidents, data processing, and production support, ensuring both delivery progress and service stability.\nThe role acts as the central point of accountability for delivery outcomes, providing transparency on progress, risks, and capacity while driving continuous improvement across both delivery and operational practices.\nWhat you'll be doing\nPlan and manage delivery across both change and operational work, ensuring timelines, priorities, and scope are clear and aligned with Product, Programme, and stakeholder goals\n\nOwn prioritisation and flow of work, balancing planned delivery with incidents, data processing, production issues, and customer fixes using Agile and flow-based practices (Scrum, Kanban, Scrumban)\n\nEnsure delivery commitments are met, with work completed to definition of done, and maintain accurate tracking in Jira across all work types\n\nCoordinate teams and delivery activities, working closely with developers, QA, and 3rd line/support engineers to manage dependencies, resolve issues, and maintain progress\n\nIdentify and remove impediments, managing risks, issues, and dependencies to protect both delivery outcomes and service stability\n\nTrack, forecast, and report delivery performance, providing clear visibility of progress, capacity, risks, and service health using agreed metrics\n\nGovern operational delivery, ensuring SLAs are met, proactively managing breaches, and maintaining control over Run activities\n\nFacilitate team alignment and improvement, including Scrum ceremonies where appropriate, and drive continuous improvement through metrics, retrospectives, and reviews\n\nMaintain strong stakeholder communication, acting as the central coordination point across Engineering, Product, Support, and business stakeholders, including customer engagement where required\n\nSkills, Qualifications, and Experience\nStrong delivery management across Agile and operational environments\n\nProven ability to manage both planned and reactive workloads\n\nExperience with Agile and flow-based frameworks (Scrum, Kanban, Scrumban)\n\nStrong prioritisation, risk, and dependency management\n\nExperience using delivery metrics to track performance and improvement\n\nClear communication with technical and non-technical stakeholders\n\nUnderstanding of incident management and live service environments\n\nExperience driving Software Agile Teams\n\nTechnical Project Management experience\n\nWork experience as a Software Developer (Preferred) Or QA Engineer;\n\nBSc in Software Engineering or equivalent work experience as a SW Developer or QA engineer\n\nWhat's in it for you?\nFlexible working.\n\nInvestment in your future career with a variety of learning and development opportunities.\n\nNo dress code - embrace the freedom to bring your whole self to work.\n\n25 days annual leave, plus bank holidays. You'll even get your birthday off, too!\n\nA pension plan for your future.\n\nComplimentary refreshments in all our offices.\n\nFor a comprehensive list of all our benefits, click here.\nDiversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. 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