{"id":1891686,"url":"https://alion.io/job/giacom-atlassian-cloud-apps-administrator","title":"Atlassian Cloud Apps Administrator","company":{"id":2324737,"name":"Giacom","domain":"giacom.com","url":"https://alion.io/company/giacom","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prudhoe, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":144000,"period":"year","method":"role_country_seniority_unknown","sample_n":174},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Confluence","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-05-12T18:01:44Z","employer_posted_date":"2026-05-12","last_verified_at":"2026-10-12T14:07:15Z","board_verified":true,"closed_at":null,"days_open":152,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":152},"description":"Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.\nWe are seeking an Atlassian Administrator to work alongside our Head of Platform Operations and to own, evolve, and govern our Atlassian Cloud Apps (Jira Software, Jira Service Management, Confluence, Jira Product Discovery, and related tools). You will act as the subject-matter expert for Atlassian and ITSM tooling, driving best practice, standardisation, and continuous improvement across multiple business areas.\nThis role combines hands-on administration with architecture, roadmap ownership and stakeholder engagement to ensure the platform underpins our collaboration, project delivery and service management capabilities.\nResponsibilities & Accountabilities\nOwn the end-to-end design and governance of Jira Service Management across the organisation, including project templates, queues, SLAs, request types, forms, workflows and automation rules.\n\nEngage with business stakeholders around continuous improvement of ITSM processes (Incident, Request, Change, Problem, Service Catalogue) and ensure they are standardised and scalable.\n\nLead the configuration and lifecycle management of Jira Software, Jira Product Discovery, and JSM, including global workflows, screens, custom fields, permission schemes, notification schemes and project templates.\n\nDefine and enforce governance standards for project creation, configuration and usage to minimise complexity and ensure scalability.\n\nTake accountability for the stability, performance and capacity of the Atlassian Cloud environment, including monitoring, housekeeping, maintenance windows and change planning.\n\nProvide support for Atlassian issues through to resolution.\n\nUser management for Atlassian apps.\nOwn and manage key integrations with internal systems.\n\nEvaluate, select and govern third-party Marketplace apps, running PoCs, risk assessments and adoption plans.\n\nPartner with development, DevOps and security teams to design automated workflows, CI/CD integrations and improved tooling usage.\nDefine and maintain governance frameworks, configuration standards and documentation across all Atlassian products.\n\nSkills, Qualifications, and Experience\nEssential skills:\nProven, hands-on experience administering Atlassian Apps in a complex business or enterprise environment, ideally across multiple teams.\n\nDeep understanding of Jira Software and JSM workflows, schemes, custom fields, filters, dashboards and automation capabilities.\n\nProven experience with Atlassian Cloud, including org-level administration, security controls and app management.\n\nStrong scripting/automation skills using Jira Automation and REST APIs or similar tooling.\n\nDemonstrable experience designing and rolling out ITSM processes using Jira Service Management.\n\nDesirable skills:\nAtlassian certifications (e.g. ACP-100, ACP-120, ACP-420/ACP-520 or equivalent) or demonstrable equivalent expertise.\n\nWhat's in it for you?\nHybrid working\n\nInvestment in your future career with a variety of learning and development opportunities.\n\nNo dress code - embrace the freedom to bring your whole self to work.\n\n25 days annual leave, plus bank holidays. You'll even get your birthday off, too!\n\nA pension plan for your future.\n\nComplimentary refreshments in all our offices.\n\nFor a comprehensive list of all our benefits, click here.\nDiversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.","description_format":"text","description_chars":3872,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Managed IT Services (MSP)","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-05T05:25:48Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.17,"p_room":0.28,"age_days":152,"expected_fill_days":20,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/giacom-atlassian-cloud-apps-administrator","json_url":"https://alion.io/job/giacom-atlassian-cloud-apps-administrator.json","meta":{"generated_at":"2026-10-12T14:08:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22257,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2324737},"rest":"https://alion.io/mcp/rest/get_company?id=2324737"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgiacom-atlassian-cloud-apps-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgiacom-atlassian-cloud-apps-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgiacom-atlassian-cloud-apps-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/giacom-atlassian-cloud-apps-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgiacom-atlassian-cloud-apps-administrator"}]}