{"id":3371956,"url":"https://alion.io/job/giacom-customer-service-advisor-2","title":"Customer Service Advisor","company":{"id":2324737,"name":"Giacom","domain":"giacom.com","url":"https://alion.io/company/giacom","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hessle, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-27T15:57:36Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T07:46:42Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.\nWe're looking for a Customer Service Advisor to join our partner success team. As the first point of contact for our partners, you'll play a key role in providing support, resolving queries and ensuring every interaction is a positive experience.\nIf you're passionate about delivering excellent customer service, enjoy solving problems and love building relationships, we'd love to hear from you.\nWhat you'll be doing\nSupporting partners with a wide range of enquiries via phone, email and live chat.\n\nTaking ownership of queries from start to finish, ensuring timely and accurate resolutions.\n\nBuilding strong relationships with partners and providing guidance on our products and services.\n\nWorking closely with internal teams to resolve issues and deliver the best possible outcomes.\n\nProactively reaching out to partners to provide support and help them get the most from our platform.\n\nMaintaining accurate customer records and updating account information where required.\n\nSupporting partners through account changes, upgrades and service requests.\n\nDemonstrating our systems and helping partners confidently use our services.\n\nYour Experience\nStrong communication skills (written and verbal) with a professional, friendly approach.\n\nExperience in customer service or sales, ideally in a fast-paced environment.\n\nAbility to manage multiple tasks, prioritise effectively, and meet deadlines.\n\nProficiency in Microsoft Office (Outlook, Teams, Word).\n\nA positive, proactive attitude and attention to detail.\n\nWhat's in it for you?\nInvestment in your future career with a variety of learning and development opportunities.\n\nNo dress code - embrace the freedom to bring your whole self to work.\n\n25 days annual leave, plus bank holidays. You'll even get your birthday off, too!\n\nA pension plan for your future.\n\nComplimentary refreshments in all our offices.\n\nFor a comprehensive list of all our benefits, clickhere.\nDiversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. 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