{"id":1891688,"url":"https://alion.io/job/giacom-customer-service-advisor","title":"Customer Service Advisor","company":{"id":2324737,"name":"Giacom","domain":"giacom.com","url":"https://alion.io/company/giacom","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nelson, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-09-03T16:00:12Z","employer_posted_date":"2025-09-03","last_verified_at":"2026-10-31T05:20:48Z","board_verified":true,"closed_at":null,"days_open":423,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":422},"description":"Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.\nOur platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.\nWe are expanding, we have multiple open requirements for customer service advisors to join our team in Nelson.\nFull technical training will be given, though you'll need to come already set with some fantastic customer service skills!!\nWhat you'll be doing:\nProviding exceptional support and service to our partners\n\nTo be the first point of contact for complaints and escalations within the team and for our Resellers\n\nProvisioning and Managing reseller orders using our mainframe internal systems as required\n\nLiaise with resellers and suppliers to resolve issues, providing regular, proactive updates\n\nCustomer Service and Support duties\n\nHandle incoming calls from our Resellers as required\n\nInvestigation into root cause of recurrent provisioning issues\n\nProvide technical advice to resellers and internal staff\n\nSchedule and action all tasks to completion within specified timescales\n\nEnsure all systems are kept fully updated for each action and point of customer contact.\n\nSkills & Experience:\nCustomer engagement skills\n\nIT skills/knowledge\n\nA desire to succeed and develop\n\nExceptional communication skills\n\nAccuracy and attention to detail\n\nAbility to multi task and problem solve\n\nFlexible approach to work\n\nExcellent team player\n\nSelf-motivated and enthusiastic\n\nAbility to work under pressure to set deadlines.\n\nWhat's in it for you?\nInvestment in your future career with a variety of learning and development opportunities.\n\nNo dress code - embrace the freedom to bring your whole self to work.\n\n25 days annual leave, plus bank holidays. You'll even get your birthday off, too!\n\nA pension plan for your future.\n\nComplimentary refreshments in all our offices.\n\nFor a comprehensive list of all our benefits, click here.\nDiversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. 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