{"id":2615433,"url":"https://alion.io/job/giacom-service-desk-analyst","title":"Service Desk Analyst","company":{"id":2324737,"name":"Giacom","domain":"giacom.com","url":"https://alion.io/company/giacom","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hessle, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":64000,"period":"year","method":"role_country_seniority_unknown","sample_n":125},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"Microsoft Entra ID","optional":true}],"status":"live","first_seen_at":"2026-10-15T11:01:02Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T20:55:34Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Looking to kick-start or grow your career in tech?\nAt Giacom, we power the UK's technology channel through a platform that brings together Cloud, Comms, Hardware and Billing all in one place. We help our partners deliver the technology that keeps businesses connected, productive and secure.\nAs our business continues to grow, we're on the lookout for a Service Desk Analyst to join our Tech Support team in Hessle. You'll work alongside experienced colleagues, develop your technical skills, and make a real impact from day one.\nThis specific Service Desk Analyst Role, will investigate and resolve issues with Microsoft Modern Workplace technologies, this includes Microsoft 365, Azure, Exchange Online, Teams and SharePoint.\nWhat you'll be doing\nProvide professional, technically credible support to MSP and Partners across telephone, live chat and ticket-based channels.\n\nOwn incidents, service requests and product queries from triage to resolution or formal handover, maintaining accurate records and timely partner communication throughout.\n\nInvestigate and resolve complex issues across the assigned Modern Workplace or Email, Backup & Security portfolio using structured troubleshooting and sound technical judgement.\n\nUse approved administrative portals, delegated access, diagnostic tools, documentation and knowledge resources to validate reported issues and complete testing wherever access permits.\n\nGather and document high-quality technical evidence, troubleshooting history, configuration findings and business impact to support effective internal or vendor escalation when required.\n\nResolve cases directly wherever possible and coordinate with senior colleagues, internal teams, Microsoft and third-party vendors while retaining ownership of the partner experience.\n\nSkills & Experience Required\nExperience in a technical support, service desk, cloud support or managed services environment, with responsibility for investigating and progressing customer incidents or service requests.\n\nStrong technical aptitude and a demonstrable ability to troubleshoot methodically across interconnected cloud services, configurations and administrative platforms.\n\nClear written and verbal communication skills, with the confidence to support technically capable partners and translate complex findings into concise, practical guidance.\n\nStrong ownership and case-management skills, including accurate documentation, prioritisation, follow-up and coordination with other teams or vendors.\n\nDesirable Technical Awareness\nWorking knowledge of one or more Microsoft cloud services such as Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, Intune or Azure, would be highly beneficial.\nWhat's in it for you?\nInvestment in your future career with a variety of learning and development opportunities.\n\nNo dress code - embrace the freedom to bring your whole self to work.\n\n25 days annual leave, plus bank holidays. You'll even get your birthday off, too!\n\nA pension plan for your future.\n\nComplimentary refreshments in all our offices.\n\nFor a comprehensive list of all our benefits, click here.\nDiversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.","description_format":"text","description_chars":3432,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Managed IT Services (MSP)","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-15T12:06:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["conf:9","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/giacom-service-desk-analyst","json_url":"https://alion.io/job/giacom-service-desk-analyst.json","meta":{"generated_at":"2026-10-22T08:09:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4230,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2324737},"rest":"https://alion.io/mcp/rest/get_company?id=2324737"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgiacom-service-desk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgiacom-service-desk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgiacom-service-desk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/giacom-service-desk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgiacom-service-desk-analyst"}]}