{"id":1686520,"url":"https://alion.io/job/giatec-scientific-lead-support-engineer-bedrock","title":"Lead Support Engineer, Bedrock","company":{"id":2257443,"name":"Giatec Scientific","domain":"giatecscientific.com","url":"https://alion.io/company/giatecscientific","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ottawa, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":121000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"CI/CD","optional":false},{"name":"LLM","optional":false}],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-26T19:47:04Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"About Giatec\nGiatec is the category-defining digital concrete technology platform and the global leader in unifying concrete production, delivery, and placement into one intelligent system. As the intelligence backbone from plant to pour and beyond, Giatec transforms real-time data into measurable performance, accelerating construction, lowering carbon impact, reducing risk, and ensuring long-term concrete performance at scale. For more information, visit www.giatecscientific.com.\nAbout Bedrock\nBedrock is Giatec's dedicated Support & Ops team, the foundation the solutions stand on. Bedrock keeps production healthy across every product, drives system improvements and tech debt reduction, closes the continuous delivery automation gap, owns engineering escalations from our customer experience team, and runs cross-product regression. It is a small, high-trust, high-visibility team operatingon continuous flow while the rest of engineering runs on two-week cycles.\nWe are hiring the permanent operating lead for Bedrock. This is a hands-on, player-coach engineering leadership role. You will own the day-to-day health of the platform, set the standard for how we operate, and build the AI systems that let a small team support a large product portfolio. This is an AI-heavy engineering role: we expect you to design, deploy, and supervise agents that assistwith support, auto-remediate recurring issues, and resolve bugs.\nWhat You Will Do\nBuild the AI support layer. Design, deploy, and supervise AI agents that triage incoming issues, draft and execute fixes, and auto-remediate recurring production problems. You will build the agentic workflows that let Bedrock resolve more with less.\nFix bugs with agents. Use AI agents to investigate and resolve bugs end to end, from reproduction to fix to verification, escalating only what genuinely needs deep product knowledge or architectural judgment.\nOwn escalations. Own Tier 2 and Tier 3 engineering support. Take escalations from the customer experience team, diagnose product-specific and cross-product issues, deploy fixes, and serve as the escalation point for complex production incidents that span team boundaries.\nKeep production healthy. Monitor application and infrastructure health across all Giatec360 products. Maintain dashboards, alerting thresholds, and runbooks, and catch anomalies before they become customer-facing incidents.\nLead on-call. Carry and lead an alternating-week on-call rotation supporting Giateccustomers worldwide. During your on-call week you are the point of contact 24/7, including nights, weekends, and holidays, followed by a week off rotation. You will define the rotation, mature the runbooks, and set the incident response standard. This is a core, ongoing requirement of the role.\nAutomate delivery. Close gaps in the CI/CD pipeline. Automate manual deployment steps, environment provisioning, and the regression infrastructure that runs on every pull request, in collaboration with DevSecOps.\nGuard the platform. Run the end-of-cycle cross-product automated regression sweep to catch breaks in shared platform behavior such as login, navigation, shared data, and AI support accuracy.\nCoach the team. Mentor and lead a rotating team. You will onboard each rotation, set them up to contribute quickly, and make the assignment a genuine growth experience.\nChampion quality. Represent production reality in the Quality Guild, bringing firsthand insight on what breaks, what customers report, and where quality investment is most needed.\nWhat You Bring\n5+ years of software engineering experience, including hands-on production support, site reliability, or operations work on a live product.\nDemonstrated experience building with AI agents and LLM-based tooling. You have used agentic coding tools to ship real work, and you have a point of view on where agents help and where they need human supervision.\nStrong debugging skills across the stack, from web applications and APIs to data pipelines and integrations. You are comfortable diving into code you did not write.\nSolid grounding in monitoring and observability, incident response, and CI/CD pipelines and deployment automation.\nA production-minded, ownership-driven mindset. You have a strong senseof urgency, you respect deployment risk, and you close the loop rather than just routing tickets.\nClear written communication. You write runbooks, handoff notes, and customer-facing updates that other people can actually use.\nWillingness and availability to lead an on-call rotation on an every-other-week basis, with full 24/7 coverage during your assigned weeks, supporting a global customer base.\nWhy This Role\nBedrock is positioned as a selective, high-trust assignment, and its lead is one of the most visible engineering roles in the company. You will be trusted with the production health of the entire Giatec360 platform, you will build breadth across every product and integration we ship, and you will define how an AI-native support and operations function actually works. This is a rare chance to build an AI-heavy support engineering practice from the foundation up, and to have real impact on reliability, delivery speed, and the day-to-day experience of every Giateccustomer.\nPerks and Benefits:\nCompetitive company-paid benefits plan\nGenerous professional development budget\nVolunteer and Life Days that make work/life balance easier to achieve\nYour birthday off because we want you to celebrate\nRRSP matching program\nOur Commitment\nGiatecbelieves the diversity of our team is key to our success. We are proud of a team built from members who immigrated from more than 15 countries and speak over 20 languages, and we are committed to building an inclusive workplace. We welcome and encourage applications from people of all backgrounds and will provide accommodation on request throughout.\nHow to Apply\nEven if you don’t meet every requirement, we encourage you to apply - we value diverse experiences and would love to learn more about you. Please submit your resume and cover letter outlining your interest in the role. Applications are reviewed by our Talent Acquisition team; due to application volume, response times may vary. We appreciate your interest to be part of Giatec and understanding on this matter.\nAt Giatec, we believe that a diverse and inclusive workforce is critical to our success. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Giatec is committed to providing a barrier-free recruitment process. Accommodations and support are available upon request throughout the hiring process. If you require accommodation, please contact . All accommodation-related information will be kept confidential.\nAI-enabled tools may be used to support parts of the recruitment and screening process.","description_format":"text","description_chars":6836,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sensors & Transducers","Construction"],"lifecycle":[{"event":"open","at":"2026-10-02T10:28:57Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.449,"p_room":0.28,"age_days":63,"expected_fill_days":30,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/giatec-scientific-lead-support-engineer-bedrock","json_url":"https://alion.io/job/giatec-scientific-lead-support-engineer-bedrock.json","meta":{"generated_at":"2026-10-26T23:12:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31601,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2257443},"rest":"https://alion.io/mcp/rest/get_company?id=2257443"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgiatec-scientific-lead-support-engineer-bedrock"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgiatec-scientific-lead-support-engineer-bedrock"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgiatec-scientific-lead-support-engineer-bedrock"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/giatec-scientific-lead-support-engineer-bedrock\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgiatec-scientific-lead-support-engineer-bedrock"}]}