{"id":3724166,"url":"https://alion.io/job/gibson-dunn-is-support-specialist-da","title":"IS Support Specialist - DA","company":{"id":185365,"name":"Gibson Dunn","domain":"gibsondunn.com","url":"https://alion.io/company/gibson-dunn","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":24,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T01:09:15Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-12T09:22:18Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.\nBased in Dallas, the IS Support Specialist will be responsible for providing technical support to customers along with operational and administrative support for IS functions in the assigned Gibson office(s). The assigned person will actively participate in maintaining and improving the timeliness and quality of IS support provided to all customer constituencies within assigned office(s)\nThis role reports the Manager of User Experience.\nThis position is scheduled to work Monday through Friday, 8:30 a.m. - 5:30 p.m., with flexibility to work overtime as needed to support business needs.\nResponsibilities include:\nExecuting the effective and timely delivery of IS services, both hardware and software.\nInteracting effectively with all customer constituencies, in person when possible.\nDeploying and maintaining the operational availability of all related equipment, including PCs, printers, laptops, smartphones, data communication equipment, audio-visual systems, and, when directed by IS Operations, servers and network infrastructure.\nPerforming effectively as a second-level technical resource to resolve customer issues.\nListening attentively to the problems or issues described by customers and logging all pertinent information into the call tracking program, ServiceNow.\nContributing detailed solutions to the ServiceNow Knowledge Base.\nPromoting effective utilization of firm-provided software applications to customers.\nKeeping equipment inventory up to date at all times in the Asset Management System.\nProviding technical support and assistance outside of normal business hours as required.\nDemonstrating strong organizational skills and efficiently prioritizing work, with the ability to multi-task as needed.\nMaintaining and adhering to firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to the IS function.\nParticipating as an active team member on assigned IS projects.\nQualifications:\nStrong verbal, written, interpersonal and team skills.\nStrong customer service skills.\nSuperior experience with computer hardware, printers, smartphones and audio-visual communications equipment.\nStrong problem solver, with an ability to work well under pressure.\nProven experience effectively resolving critical/major incidents, particularly those that have an impact on high level stakeholders (partners, senior and C-level management).\nStrong project planning, organizational and execution skills.\nStrong ability to build and maintain trusted relationships and effectively collaborate at all levels and across all disciplines.\nAbility to remain calm and reasoned under pressure.\nAbility to be flexible to meet varied and changing business requirements.\nPhysically able to move equipment.\nAbility to work overtime as necessary.\nExperience:\nBachelor’s degree in a related field preferred or technical school training with equivalent experience also considered.\nExperience providing IS support in a Legal or Professional Services environment.\nMinimum 5+ years of relevant experience.\nExperience providing support in a Windows 11, MacOS and iOS environments.\nExperience providing support on Microsoft Office products, Exchange and SCCM\nGibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.\nCompensation & Benefits:\nThe annual compensation range for this position is $80-95k. The salary offered within this range will depend upon qualifications and other operational considerations.\nBenefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses.\n______\nFor technical difficulties with our online application, please contact us at . Our recruiting support team will respond as soon as possible.\n______\nGibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations.\nIf you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at . Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.\n______\nNotice to Recruitment Agencies: Gibson Dunn does not accept unsolicited resumes from recruitment agencies, headhunters, or vendors. Resumes sent to any Gibson Dunn employee or attorney, or submitted by an agency through the direct candidate application portal will not establish agency ownership of the candidate and Gibson Dunn will not be expected to honor an agency’s terms or pay any related fees. When a role is open for agency submissions, Gibson Dunn will notify our current agency partners and make the position available through our Agency Portal in Greenhouse. Only agencies that have been given portal access are authorized to submit candidates for consideration. Agencies without a current agreement that wish to be considered for future opportunities may contact . Please do not send resumes to this address.","description_format":"text","description_chars":6100,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-11-04T04:20:58Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":76,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/gibson-dunn-is-support-specialist-da","json_url":"https://alion.io/job/gibson-dunn-is-support-specialist-da.json","meta":{"generated_at":"2026-11-12T10:19:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21048,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":185365},"rest":"https://alion.io/mcp/rest/get_company?id=185365"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgibson-dunn-is-support-specialist-da"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgibson-dunn-is-support-specialist-da"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgibson-dunn-is-support-specialist-da"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gibson-dunn-is-support-specialist-da\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgibson-dunn-is-support-specialist-da"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3724166}},{"tool":"search_jobs","arguments":{"company":"gibsondunn.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3724166},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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