{"id":1942701,"url":"https://alion.io/job/gibson-dunn-supervisor-information-governance-operations","title":"Supervisor, Information Governance Operations","company":{"id":185365,"name":"Gibson Dunn","domain":"gibsondunn.com","url":"https://alion.io/company/gibson-dunn","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":24,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Washington, United States","Dallas, United States","Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Matter","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-06T03:08:07Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-19T03:04:24Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.\nBased in New York City, the Supervisor, Information Governance Operations will help build a dedicated data transfer function to govern the movement of data into and out of the firm. The role has a build phase and an operating phase. In the build phase, the Supervisor establishes the intake point, documents procedures, takes over transfer execution from Onboarding and Offboarding, stands up the reporting that supports capacity planning, and carries the transfer queue personally. In the operating phase, the Supervisor coordinates the daily workflow of the IG Operations team members while processing transfers, handling escalated requests and working as a hands-on member of the team.\nThis role reports to the Senior Manager, Information Governance.\n Responsibilities include:\n\nWorkflow Coordination and Coverage\nCoordinate the daily workflow of the IG Operations team members, including scheduling and coverage planning.\nRun the shift handoff protocol across three time zones, confirming that open requests transfer cleanly at each shift boundary and that no active request stalls overnight.\nReview the team’s work for accuracy, completeness, and adherence to documented procedures.\nParticipate in the hiring process for the team, including screening and interviewing candidates.\nTrain team members on firm systems, transfer procedures, and the documented intake criteria.\n\nQueue and Service Delivery\nOperate the single intake point for data transfer requests; triage, prioritize, and assign every request received.\nBalance load across the team so that a single large departure or arrival does not stall work queued behind it.\nConfirm that every accepted request is progressing, and intervene on requests that are blocked, aging, or at risk.\nMonitor and report on service levels for transfer completion once queue data supports defensible targets.\nCarry a share of the transfer queue directly on an ongoing basis.\nGovernance and Escalation\nHandle exceptions and novel cases escalated by team members, including approval triggers, conflicts questions, applicable regional requirements, and client consent adequacy.\nIdentify when a transfer requires review by the Office of General Counsel, Conflicts, or Information Security, and route it for that review.\nMaintain the documented intake criteria and recommend revisions as regulation, client engagement terms, and firm policy change.\nServe as the firm's point of contact for departing and arriving partners on data transfer matters, maintaining strict confidentiality in situations that are frequently competitively sensitive.\nConfirm that chain of custody documentation is complete and defensible for every transfer processed by the team.\n\nFunction Build and Reporting\nEstablish the intake system of record and the queue reporting that supports capacity planning, service level measurement, and future staffing decisions.\nDocument standard operating procedures for transfer execution and information governance operations work.\nTake handoff of transfer execution from Onboarding and Offboarding, transitioning that team to a requesting function while maintaining continuity of in-flight requests.\nPlan team capacity for the retirement of legacy platforms, including ShareFile, and for the remediation volume those retirements generate.\nReport queue volume, cycle time, exceptions, and capacity to the Senior Manager, Information Governance on a defined cadence.\nSupport evaluation, selection, and implementation of a matter mobility or data transfer platform, and carry out the resulting operational workflows.\nCoordinate and perform the team’s operations work between transfer surges, including records disposition, iManage workspace remediation, and migration off deprecated platforms.\nAdditional duties as assigned.\nQualifications:\nClear written and verbal communication; able to engage directly with partners and senior firm leadership under time pressure.\nStrong organizational skills; able to hold accountability for a queue of concurrent requests at varying stages.\nJudgment sufficient to resolve escalated governance questions against documented criteria and to recognize which matters require Office of General Counsel or Information Security involvement.\nAbility to design and document a process where none exists, including intake criteria, standard operating procedures, and operational reporting.\nDiscretion and neutrality in handling attorney departures and arrivals.\nSound judgment around confidentiality obligations and data handling standards in a legal environment.\n\nExperience:\n5-8 years in legal operations, information governance, records management, litigation support, or a closely related function at a law firm or legal services organization.\nProficiency with at least one enterprise DMS platform, including document profiles, workspace structures, folder taxonomy, and import/export workflows; iManage strongly preferred.\nManaging large, multi-format file sets (PST files, compressed archives, network shares) with an understanding of bulk-transfer integrity and metadata preservation risks.Working knowledge of secure file transfer, encryption standards, and data handling practices.\nFamiliarity with e-discovery and preservation concepts - EDRM, chain of custody, legal hold, cross-border data handling.\nCollaboration and file-sharing platforms such as Box, ShareFile, SharePoint, HighQ, or a VDR.\nMatter mobility, lateral transfers, or attorney departure workflows.\nManaging or working within a distributed or cross-time-zone team.\n\n Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.\nThe annual compensation range for this position is $110,000-125,000.The salary offered within this range will depend upon qualifications and other operational considerations.\nBenefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses.\n______\nFor technical difficulties with our online application, please contact us at . Our recruiting support team will respond as soon as possible.\n______\nGibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations.\nIf you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at . Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.","description_format":"text","description_chars":7540,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-06T04:21:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":11,"expected_fill_days":78,"reasons":["conf:3","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":true},"html_url":"https://alion.io/job/gibson-dunn-supervisor-information-governance-operations","json_url":"https://alion.io/job/gibson-dunn-supervisor-information-governance-operations.json","meta":{"generated_at":"2026-10-19T04:25:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2616,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":185365},"rest":"https://alion.io/mcp/rest/get_company?id=185365"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgibson-dunn-supervisor-information-governance-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgibson-dunn-supervisor-information-governance-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgibson-dunn-supervisor-information-governance-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gibson-dunn-supervisor-information-governance-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgibson-dunn-supervisor-information-governance-operations"}]}