{"id":1743525,"url":"https://alion.io/job/gic-avp-platform-engineer-enterprise-service-management-technology-group","title":"AVP, Platform Engineer (Enterprise Service Management), Technology Group","company":{"id":2761,"name":"GIC","domain":"gic.com.sg","url":"https://alion.io/company/gic","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":138000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":159},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Angular","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"IAM","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"SIEM","optional":false},{"name":"SOAP","optional":false},{"name":"Windows","optional":false},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-21T04:03:39Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.\nTechnology Group\nWe experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies.\nEnterprise and Data Technology\n Enterprise & Data Technology builds and advances the technology that underpins our enterprise and data capabilities. It brings together our core technology and data experts to design and deliver platforms for integration, analytics, and innovation. By combining these strengths into one coordinated group, we create seamless solutions that connect systems, improve data accessibility, and leverages AI at the platform level to enable smarter decision-making. Through modern, scalable, and secure technology, the team empowers the organisation with tools that drive insight, collaboration, and operational excellence.\nWhat impact can you make in this role?\nYou will be empowered to be at the top of your game by providing strategic partnership, and innovative technology solutions that supports GIC’s vision of being a tech-driven, global, long-term investment firm.\nWhat will you do as a Platform Engineer (Enterprise Service Management)?\nYou will be a hands-on engineer on our ServiceNow-based Enterprise Service Management (ESM) platform, with depth across three areas: ServiceNow development, enterprise integrations, and the infrastructure that keeps the platform running.\nServiceNow platform developmentDesign, configure, customize and support ServiceNow modules across ITSM, HR Service Delivery, Workplace Management, Risk Management and IT Security Operations, in line with security and coding best practices.\nBuild custom scripts, scoped applications and platform extensions, applying sound judgement on configuration versus customization.\nOwn the platform data model - CMDB and CSDM alignment, Discovery and Service Mapping, data quality and reconciliation against authoritative sources.\nPlan and manage technical tasks and schedules to ensure high quality and timely delivery throughout the implementation lifecycle.\nMaintain technical documentation and standard operating procedures for the platform.\n\nIntegration engineeringDesign, build and operate integrations using REST, SOAP and JSON APIs, IntegrationHub spokes, and event or message-driven patterns.\nConnect ServiceNow to the enterprise ecosystem - HRIS, IAM and directory services, ITAM/SAM, monitoring and observability tooling, SIEM, ERP/Finance and collaboration platforms.\nImplement secure authentication and credential handling: OAuth 2.0, mutual TLS, SAML/OIDC, certificate and secrets management.\nEngineer for resilience - error handling, retry and idempotency, replay and reconciliation, logging and alerting, with runbooks for failure scenarios.\nLead integration troubleshooting across system boundaries with counterpart platform owners, infrastructure teams and external partners.\n\n Infrastructure and platform operationsSupport the infrastructure underpinning the platform: MID Server design and administration, network connectivity and firewall paths, certificates, SSO and identity integration.\nManage instance and environment topology across development, test and production, including cloning, data masking and release promotion.\nBuild and maintain CI/CD pipelines, Git-based source control practices, automated testing (ATF) and deployment automation.\nDrive performance, scalability and availability - query and table tuning, capacity monitoring, upgrade and patch cycles, and change and release governance.\nEstablish monitoring and alerting for platform health and integration flows; support incident response, root cause analysis and remediation.\n\nStakeholder managementDevelop and maintain relationships with key stakeholders, including program and project managers, business users, technical teams, infrastructure and security functions, and external partners.\nCommunicate complex technical concepts across technical and non-technical audiences, translating them into business terms.\nWork closely with Delivery and Product Managers to implement product features aligned with business requirements.\n\nProject managementProvide daily project status updates on work assigned, with reference to JIRA epics, stories and backlogs. Proactive backlog status updates during daily stand-ups and sprint reviews. Provide technical details and status updates on backlogs.\n\nWhat makes you a successful candidate?\nFoundationalBachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field.\nMinimum 5 to 8 years in software development, system or platform engineering, with a strong background in coding, integration and technical architecture.\n\nServiceNowSubstantial hands-on ServiceNow development and administration experience, delivering across multiple modules at enterprise scale.\nProficiency with Business Rules, Client Scripts, UI Policies, UI Scripts, ACLs, Service Portal, Service Catalog, Flow Designer, scoped applications and Forms - using JavaScript, Glide, Angular, HTML, PowerShell and Jelly scripting.\nWorking knowledge of CMDB and CSDM, Discovery, Service Mapping and Event Management.\n\nIntegrationsDemonstrated depth in integration engineering: API design and lifecycle management, REST/SOAP/JSON, IntegrationHub, and event or message-driven architectures.\nPractical command of authentication and authorization patterns, and a track record diagnosing and resolving integration failures in production.\nExperience integrating with HRIS, IAM, ITAM, monitoring, SIEM and ERP/Finance systems.\n\n InfrastructureSolid infrastructure fundamentals: networking and connectivity troubleshooting, Linux/Windows administration, certificate and secrets management, and identity and access management.\nWorking knowledge of cloud platforms (AWS, Azure or GCP).\nHands-on experience with DevOps tooling and automation - CI/CD pipelines, source control, automated testing and observability or monitoring stacks.\n\nWays of workingExperience with Agile, Scrum and Jira.\nExcellent analytical and problem-solving skills.\nAbility to work autonomously and prioritize tasks in a deadline-driven environment.\nExcellent communication and interpersonal skills.\nFamiliarity with corporate services business domains such as HR, Finance, IT, Governance, Risk, Compliance, Legal, Audit, Corporate Communications, IT Security Operations, Workplace Management and Business Continuity Management.\n\n AdvantageousServiceNow certifications: Certified System Administrator and Certified Application Developer, plus Certified Implementation Specialist certifications aligned to the footprint (e.g. ITSM, HRSD, Discovery, Event Management, SecOps).\nCloud or infrastructure certifications (AWS/Azure Solutions Architect or equivalent).\nFinancial industry experience.\n\nIf you are a dynamic and experienced Platform Engineer with a passion to transform employee experience with an enterprise platform that allows the organization to stay informed, connected, and be productive and efficient anytime, anywhere, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our Enterprise Service Management program.\nWork at the Point of Impact\nWe need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.\nFlexibility at GIC\nAt GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.\nWe are an equal opportunity employer\nGIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.\nLearn more about our Technology Group here:\nhttps://gic.careers/group/technology-group/","description_format":"text","description_chars":9235,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pension & Sovereign Wealth Funds"],"lifecycle":[{"event":"open","at":"2026-10-03T04:36:34Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.823,"p_room":0.75,"age_days":20,"expected_fill_days":23,"reasons":["conf:1","velocity","win:late"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/gic-avp-platform-engineer-enterprise-service-management-technology-group","json_url":"https://alion.io/job/gic-avp-platform-engineer-enterprise-service-management-technology-group.json","meta":{"generated_at":"2026-10-21T17:33:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24783,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2761},"rest":"https://alion.io/mcp/rest/get_company?id=2761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgic-avp-platform-engineer-enterprise-service-management-technology-group"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgic-avp-platform-engineer-enterprise-service-management-technology-group"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgic-avp-platform-engineer-enterprise-service-management-technology-group"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gic-avp-platform-engineer-enterprise-service-management-technology-group\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgic-avp-platform-engineer-enterprise-service-management-technology-group"}]}