{"id":2170291,"url":"https://alion.io/job/gic-vp-incident-and-problem-management-technology-group","title":"VP, Incident and Problem Management, Technology Group","company":{"id":2761,"name":"GIC","domain":"gic.com.sg","url":"https://alion.io/company/gic","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":93000,"max_usd":183000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-21T16:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-21T04:03:39Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.\nTechnology Group\n We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies.\nInfrastructure & Cybersecurity Resilience (ICR)\nWe design, build, and secure the technology foundations that power GIC’s global investment operations. We aim to deliver resilient, scalable, and secure infrastructure that empowers our people and businesses to perform securely, efficiently, and effectively.\nWhat will you do as an VP, Incident and Problem Management?\nWe are seeking a highly skilled IT Service Management (ITSM/ITSO) Manager with deep expertise in Incident and Problem Management practices aligned with ITIL 4 standards. You will be responsible for managing the full incident lifecycle - from detection and coordination through to Root Cause Analysis (RCA) and resolution. The ideal candidate will have 6+ years of experience in Incident and/or Problem Management, preferably within the Financial Services Industry (FSI), and will be passionate about driving service reliability, operational excellence, and continuous improvement.\nIncident Management\nManage the Incident Management (IM) space, ensuring timely communication and coordination, including coverage outside regular hours when required and as well weekends rotational on call duty\nOversee and continuously improve the Incident Management process, ensuring it is well-documented, understood, and consistently followed.\nMonitor performance metrics and dashboards to identify and drive process improvements.\nServe as the escalation point for high-impact incidents and lead Major Incident Management, including formal declaration and activation of the Major Incident Team (War Room/Virtual Command Centre).\nCoordinate resolution/recovery efforts, ensuring efficient resource use and clear stakeholder communication.\nUpdate and maintain accurate and detailed incident records in the ITSM tool, capturing key events, decisions, and actions.\nProblem Management\nManage the Problem Management function to strengthen ITSM/ITSO practices.\nPerform Root Cause Analysis using methods such as 5 Whys, Ishikawa, or Kepner-Tregoe.\nPresent the RCA in the PM Review forum and permanent fix and drive continuous improvement of the technology service Operations.\nTrain and support members on problem management processes, emphasizing RCA processes & protocols.\nWork with the ServiceNow team to improve the ITSM Problem Management module according to ITIL 4 standards.\nConduct lessons learned to strengthen prevention and response strategies.\nWhat makes you a successful candidate?\nA minimum of 6 years of experience in the IT Service Management space operating as an Incident Manager or Problem Manager.\nLead and manage the Problem Management function to strengthen overall ITSM/ITSO practices and enhance service reliability.\nPerform structured Root Cause Analysis (RCA) using proven methodologies such as 5 Whys, Ishikawa (Fishbone Diagram), and Kepner-Tregoe to identify underlying causes of recurring issues.\nPresent RCA findings and permanent corrective actions in the Problem Management Review Forum, driving continuous improvement across technology service operations.\nCollaborate with cross-functional teams to ensure timely implementation of permanent fixes and preventive measures.\nTrain and mentor team members on Problem Management processes, emphasizing RCA techniques, documentation standards, and adherence to ITIL 4 protocols.\nPartner with the ServiceNow platform team to enhance and optimize the Problem Management module, ensuring alignment with ITIL 4 best practices and organizational needs.\nFacilitate “lessons learned” sessions following major incidents or problems to strengthen prevention, response, and recovery strategies.\nContinuously review and refine Problem Management processes to improve efficiency, reduce recurrence, and support proactive service stability.\nWork at the Point of Impact\nWe need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.\nGIC is a Great Place to Work\nAt GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise. This role will be in our Tampines Office.\nGIC is an equal opportunity employer\nAs an employer, we passionately believe every individual brings with them unique diversity of thought and perspectives to meaningfully enrich perspectives of GIC teams to drive competitive performance. An inclusive environment yields exceptional contribution.\nLearn more about our Technology Group here:\nhttps://gic.careers/group/technology-group/","description_format":"text","description_chars":5843,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":6,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pension & Sovereign Wealth Funds"],"lifecycle":[{"event":"open","at":"2026-10-09T11:50:26Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.735,"p_room":0.55,"age_days":29,"expected_fill_days":23,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/gic-vp-incident-and-problem-management-technology-group","json_url":"https://alion.io/job/gic-vp-incident-and-problem-management-technology-group.json","meta":{"generated_at":"2026-10-21T12:40:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17910,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2761},"rest":"https://alion.io/mcp/rest/get_company?id=2761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgic-vp-incident-and-problem-management-technology-group"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgic-vp-incident-and-problem-management-technology-group"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgic-vp-incident-and-problem-management-technology-group"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gic-vp-incident-and-problem-management-technology-group\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgic-vp-incident-and-problem-management-technology-group"}]}