{"id":2653801,"url":"https://alion.io/job/gifthealth-manager-ld-operations","title":"Manager, L&D Operations","company":{"id":3854482,"name":"Gifthealth","domain":"gifthealth.com","url":"https://alion.io/company/gifthealth","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"HR","role_family":"HR","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Metabase","optional":false}],"status":"live","first_seen_at":"2026-10-13T20:02:05Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T18:51:00Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Description\nAt Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.\nPosition Summary\nWe are seeking a Manager, L&D Operations to own the systems, data, and administrative backbone that make learning at Gifthealth run without friction. This position plays a key role in supporting the Enterprise Learning & Development team within the People Team, and will report to the Senior Director, Enterprise L&D, ensuring alignment with organizational goals, operational excellence, and compliance standards.\nThis is an individual contributor role with no direct reports. It serves as a dedicated support function for every program owner, facilitator, and instructional designer on the Enterprise L&D team.\nKey Responsibilities\nL&D Systems Ownership\nOwn the learning technology stack end to end: administer, configure, and continuously improve the LMS/LXP, ensuring uptime, data integrity, and a seamless experience for every learner.\n Architect scalable systems and workflows: design course catalogs, learning paths, automation rules, and integrations (HRIS, SSO, content libraries) that scale as Gifthealth grows.\nManage vendor and platform relationships: serve as the primary point of contact for LMS/LXP vendors, evaluating upgrades and new features and troubleshooting technical issues.\nSafeguard data quality and reporting: build and maintain dashboards and reports on completion rates, compliance status, and program effectiveness for L&D and executive stakeholders.\nEnsure security and access governance: manage user roles, permissions, and data privacy standards in line with Gifthealth's compliance and integrity commitments.\nLearning Administration & Oversight\nRun day-to-day learning operations: manage course scheduling, enrollments, waitlists, completions, and certifications across all active programs.\nOversee compliance and required training: track mandatory and regulatory training to completion, proactively flagging gaps before they become risks.\nSupport facilitators and program owners: coordinate logistics for instructor-led and virtual sessions, including materials, calendars, and post-session reporting.\nServe as the primary point of escalation: resolve learner and manager questions about access, progress, and program logistics quickly and accurately.\nMaintain documentation and SOPs: keep process guides, admin playbooks, and knowledge-base articles current so the L&D operation runs smoothly regardless of who's on shift.\nProgram Enablement & Cross-Functional Partnership\nAct as the operational backbone for the Enterprise L&D team: provide hands-on systems and administrative support to every instructional designer, facilitator, and program owner, regardless of the initiative they are running.\nPartner with L&D program designers: translate curriculum and content plans into fully built, tested, and launched learning experiences.\nDrive continuous improvement: gather feedback from learners and stakeholders, and use it to refine systems, processes, and the overall learning experience.\nQualifications\nEducation: High school diploma\nLicensure/Certification: Not applicable\nExperience: 3+ years of experience administering an LMS or LXP (e.g., Cornerstone, Workday Learning, Docebo, Absorb, or similar platforms), with a proven track record managing learning operations at scale, including enrollments, compliance tracking, reporting, and system configuration.\nSkills (required):\nStrong systems and process orientation, with the ability to build order out of ambiguity and translate business needs into scalable workflows.\nComfort with data and reporting tools. Excel/Sheets required; experience with BI tools such as Metabase or similar is a plus.\nExcellent cross-functional communication skills, with the ability to support learners, facilitators, and executives alike.\nSkills (preferred):\nExperience in a healthcare, life sciences, or other regulated industry, with familiarity managing compliance-driven training requirements.\nExposure to HRIS integrations, SSO/SCIM provisioning, or API-based system connections.\nExperience supporting a high-growth or rapidly scaling organization, where systems and processes are actively being built and matured.\nDesired Attributes\nGrowth: You see every system and every learner interaction as a chance to get better, for yourself, your teammates, and the company.\nIntegrity: You manage sensitive data, compliance tracking, and access controls with honesty and care, because trust is the foundation of good L&D.\nForward Thinking: You build systems for where Gifthealth is going, not just where it is today, anticipating scale before it becomes a bottleneck.\nTeamwork: You partner easily across People, IT, and business teams, knowing that great learning operations are a team sport.\nWork Environment\nLocation: Hybrid, Columbus, OH\nSchedule: Full-time\nRegular meetings with the Enterprise L&D team, People Team leadership, IT, and business stakeholders to ensure alignment.\nKey Essential Functions\nMust be able to remain in a stationary position for extended periods while writing or reviewing documentation.\nMust be able to work on a computer for the entire shift.\nMust be able to attend virtual meetings with cross-functional teams.\nEmployment Classification\nStatus: Full-time\nFLSA: Exempt\nEqual Employment Opportunity (EEO) Statement\nGifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.\nDisclaimer\nThis job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.\nSalary Description\n$115,000-$120,000","description_format":"text","description_chars":6278,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies"],"lifecycle":[{"event":"open","at":"2026-10-15T22:31:03Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.902,"p_room":1,"age_days":7,"expected_fill_days":25,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/gifthealth-manager-ld-operations","json_url":"https://alion.io/job/gifthealth-manager-ld-operations.json","meta":{"generated_at":"2026-10-22T00:01:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854482},"rest":"https://alion.io/mcp/rest/get_company?id=3854482"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgifthealth-manager-ld-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgifthealth-manager-ld-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgifthealth-manager-ld-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gifthealth-manager-ld-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgifthealth-manager-ld-operations"}]}