{"id":2507071,"url":"https://alion.io/job/giga-operations-manager","title":"Operations Manager","company":{"id":21351,"name":"Giga","domain":"giga.ai","url":"https://alion.io/company/giga-ai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"D","score":44,"open_postings":29,"ghost_share":0.931,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-14T05:05:58Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T11:54:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"ABOUT GIGA\nGiga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.\nIndustry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.\nWhile we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.\nIf being part of that resonates with you, we'd love to hear from you!\nVoice AI startup Giga raises $61M Series A\n\nDoorDash and Giga Partnership\n\nTHE ROLE\nWe're hiring an Operations Manager to run Giga's India entity as we grow the team there. You'll own the entity's day-to-day operations, help us hire and onboard great people, and support revenue operations with our go-to-market team.\nThis is a broad, hands-on role for someone who likes building from scratch. You'll work closely with leadership in San Francisco, and the systems you set up will become how Giga runs in India. You'll be expected to build the playbook, not inherit one.\nWHAT YOU'LL OWN\nRunning the India entity day to day: Own payroll, statutory compliance (PF, TDS, GST), accounting and audit coordination, and vendor contracts, working with our legal, tax, and payroll partners.\n\nBuilding the team: Partner with hiring managers to run recruiting in India, from sourcing and interview loops to offers and onboarding.\n\nEmployee experience: Set up onboarding, benefits, HR policies, equipment, and workspace so new hires are productive from day one.\n\nRevenue operations: Keep our CRM accurate, build pipeline and forecast reporting, and help run quote-to-cash: contracts, invoicing, and collections.\n\nSystems that scale: Turn one-off tasks into documented, automated processes that hold up as headcount grows.\n\nWHO YOU ARE\n5+ years in operations, business operations, or HR and finance operations, ideally at a high-growth startup.\n\nYou understand how payroll, statutory filings, and vendor contracts work in India, and know when to bring in specialists.\n\nYou've run or supported recruiting end to end and care about the candidate experience.\n\nYou're at home in a CRM and spreadsheets, and you turn pipeline and billing data into clear reporting.\n\nHigh agency, low ego. You notice gaps early, take ownership of them, and leave behind a process instead of a workaround.\n\nClear communicator. You work smoothly across time zones and keep the San Francisco team in the loop without being chased.\n\nAI-native. You use AI tools every day to move faster and automate the repetitive parts of the job.\n\nNICE TO HAVE\nHands-on with Salesforce or a similar CRM\n\nPrior experience at an AI or B2B SaaS startup\n\nExperience with list building to target leads\n\nGiga is an equal opportunity employer. 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