{"id":4055865,"url":"https://alion.io/job/gigamon-technical-support-engineer","title":"Technical Support Engineer","company":{"id":58588,"name":"Gigamon","domain":"gigamon.com","url":"https://alion.io/company/gigamon","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0.25,"time_to_fill_p50_days":20,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OSPF","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-11-11T04:55:41Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T04:55:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nAtGigamon,ourpurposeistoprotectthehybridnetworksanddataofthelargest,most complexorganizationsontheplanet.CertifiedasaGreatPlacetoWork,weofferadeep observability pipeline that efficiently delivers network-derived intelligence to cloud,\nsecurity, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enablingthemtobettersecureandmanagetheirhybridcloudinfrastructure.Gigamon\nhasservedmorethan4,000customersworldwide,includingover80percentofFortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of\ngovernmentsandeducationalorganizations.\nThe Sr. Support Engineer (I.C.) provides advanced technical support to customers using Gigamon solutions. This role troubleshoots complex networking issues across Layer 2 and Layer 3 technologies, manages escalations through resolution, and partners with internal teams to address customer concerns. The engineer also supports RMA\ncoordination, issue documentation, and customer satisfaction analysis. Success in this role requires strong technical depth, effective cross-functional collaboration, and a\ncustomer-focusedapproachto problemresolution.\nWhatyou’lldo:\nProvideadvancedtechnicalsupporttoassignedcustomersthroughphoneand email support queues.\nTroubleshoot,reproduce,anddevelopworkaroundsforcomplexproductand networking issues.\nApplystrongknowledgeofEthernet,TCP/IP,OSPF,Layer2andLayer3VPNs, multicast protocols, VLANs, trunks, switching, stacking, and service provider technologies.\nTroubleshootGTPcorrelationissuesandusenetworktestequipment,including Spirent and IXIA.\nManagehotescalationsanddrivecustomerissuesthroughresolutionwhile maintaining clear communication with all involved parties.\nDocument andreportthestatus ofmajorissues,operationalconditions, customer concerns, and resolution activities.\nCoordinate RMA processes, including equipment delivery tocustomers and the return of hardware from customer locations to Gigamon.\nCollaborate with Quality Assurance, Sustaining Engineering, and other internal organizationstocommunicatecustomerrequirementsandadvocatefortimely resolutions.\nAnalyzeandreportoncustomersatisfactionrelatedtoGigamonproducts, services, and processes\nParticipate in customer support center activities and contribute to consistent, high-quality support operations.\nWhatyou’vedone:\nEarnedabachelor’sdegreeinarelevanttechnicalfield.\nGained at least three years of technical serviceor technical support experience in networking.\nBuiltstrongworkingknowledgeacrossLayer2andLayer3networking technologies.\nDemonstrated experience troubleshooting customer issues, reproducing problems, and developing effective workarounds.\nManagedtechnicalescalationsandcoordinatedcomplexissuesacrossmultipleinternalteams.\nWorked directlywithcustomerstoresolvetechnicalissuesandimprove customersatisfaction.\nDevelopedstrongprojectmanagement,problem-solving,andanalyticalskills.\nDemonstratedtheabilitytodocument,analyze,andreportontechnicalissues and customer feedback.\nWhoyouare:\nA customer-focused technical professional who advocates for timely and effectiveresolutions.\nAnempoweredself-starterwhoworkseffectivelyinafast-paced,dynamic environment.\nAclearandconfidentcommunicatorwithstrongverbal,written,and presentation skills in English.\nAn active listener who builds productive relationships with customers and cross-functionalteams.\nAnorganizedprofessionalwhocanprioritizeresponsibilitiesandmeet deadlines.\nAcollaborativepartnerwhotakesinitiative,adaptstochangingpriorities,and works with limited supervision.\nAs an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, and/or local law. For more information, please refer to Know Your Rights: Workplace Discrimination is Illegal.\nWe are committed to providing reasonable accommodation for all qualified individuals with disabilities. If you require a reasonable accommodation, please contact us at (669) 240-2248.\nIf your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.\nThe privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).\nWe may use automated tools, including AI-based systems, to help screen and evaluate application materials for this role. These tools are designed to assess job-related qualifications only and do not make final hiring decisions; human reviewers remain involved in the process. Further, Gigamon uses Jobvite, developed by Employ, to screen and evaluate all Gigamon applicant resumes. The system analyzes resumes for skills, experience, and qualifications and processes employment history, education, and skills. This AI-based system is used for all Gigamon positions. For questions, contact . You have the right to request reasonable accommodation; to do so, please send a message to .","description_format":"text","description_chars":5769,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-11-11T04:55:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:0","win:early"],"computed_at":"2026-11-11T05:49:51Z"},"pay":null,"html_url":"https://alion.io/job/gigamon-technical-support-engineer","json_url":"https://alion.io/job/gigamon-technical-support-engineer.json","meta":{"generated_at":"2026-11-11T05:49:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7932,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58588},"rest":"https://alion.io/mcp/rest/get_company?id=58588"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgigamon-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgigamon-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgigamon-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gigamon-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgigamon-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4055865}},{"tool":"search_jobs","arguments":{"company":"gigamon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4055865},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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