# Technical Support Engineer

Description AtGigamon,ourpurposeistoprotectthehybridnetworksanddataofthelargest,most complexorganizationsontheplanet.CertifiedasaGreatPlacetoWork,weofferadeep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enablingthemtobettersecureandmanagetheirhybridcloudinfrastructure.Gigamon hasservedmorethan4,000customersworldwide,includingover80percentofFortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governmentsandeducationalorganizations. The Sr. Support Engineer (I.C.) provides advanced technical support to customers using Gigamon solutions. This role troubleshoots complex networking issues across Layer 2 and Layer 3 technologies, manages escalations through resolution, and partners with internal teams to address customer concerns. The engineer also supports RMA coordination, issue documentation, and customer satisfaction analysis. Success in this role requires strong technical depth, effective cross-functional collaboration, and a customer-foc

- **Id**: 4055865
- **Url**: <https://alion.io/job/gigamon-technical-support-engineer>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Chennai, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-11T04:55:41Z
- **Employer posted date**: 2026-11-11
- **Last verified at**: 2026-11-11T04:55:41Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 5769
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Network Security, Observability & APM

## Company

- **Id**: 58588
- **Name**: Gigamon
- **Domain**: gigamon.com
- **Url**: <https://alion.io/company/gigamon>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Jobvite

### Truth index

- **Grade**: A
- **Score**: 100
- **Open postings**: 4
- **Ghost share**: 0
- **Stale share**: 0
- **Repost share**: 0.25
- **Time to fill p50 days**: 20
- **Computed at**: 2026-11-11T05:49:22Z

## Technologies

- **OSPF** — Optional: no
- **TCP/IP** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-11T04:55:41Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 20
- **Reasons**: conf:0, win:early
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.