{"id":2472199,"url":"https://alion.io/job/gigmile-application-support-engineer","title":"Application Support Engineer","company":{"id":4376788,"name":"Gigmile","domain":"gigmile.com","url":"https://alion.io/company/gigmile","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false},{"name":"Go","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Kibana","optional":false},{"name":"Linux","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Replicate","optional":false},{"name":"Rest API","optional":false},{"name":"Sentry","optional":false},{"name":"SQL","optional":false},{"name":"AWS","optional":true},{"name":"CI/CD","optional":true},{"name":"Docker","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-07-27T00:00:00Z","employer_posted_date":"2026-07-27","last_verified_at":"2026-10-14T13:06:02Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":79},"description":"POSITION SUMMARY: We are seeking a highly analytical and technically skilled Application Support Engineer to support, troubleshoot, and improve business-critical applications and backend systems. The ideal candidate should have extensive experience debugging Golang applications, investigating production issues, identifying root causes, validating data integrity with SQL, and collaborating with engineering and product teams to resolve customer-impacting issues efficiently. ROLES AND RESPONSIBILITIES: Investigate, troubleshoot, and resolve application-related issues across backend services, APIs, databases, and frontend integrations. Debug and analyze Golang-based applications to identify defects, performance bottlenecks, and operational issues. Replicate reported issues in development or staging environments and document detailed reproduction steps. Perform root cause analysis (RCA) for incidents and provide clear technical reports and remediation recommendations. Write and execute SQL queries to validate data, investigate inconsistencies, correct anomalies, and support operational reporting. Collaborate with frontend and backend engineering teams to identify integration issues and implement fixes where necessary. Analyze logs, traces, metrics, and API responses to diagnose application behavior and failures. Develop and maintain internal troubleshooting guides, operational runbooks, and support documentation. Monitor production systems and proactively identify issues before they impact users. Participate in incident management, escalation handling, and post-incident reviews. Support deployment verification and perform regression validation after fixes are released. Assist in improving system reliability, observability, and operational toolingRequirements REQUIREMENTS:\nStrong experience working with Golang applications in production environments.\nSolid understanding of debugging techniques, logging, and performance troubleshooting.\nExperience replicating issues and performing detailed root cause analysis.\nStrong SQL skills with the ability to write complex queries for investigation, validation, and data correction.\nExperience working with relational databases such as MySQL or PostgreSQL.\nUnderstanding of REST APIs, JSON payloads, HTTP requests/responses, and service integrations.\nExperience interacting with frontend applications to trace user flows and identify integration or UI-related issues.\nAbility to read, understand, and modify application code when required to resolve issues.\nFamiliarity with Linux environments, containerized applications, and cloud infrastructure is an advantage.\nExperience using monitoring and logging tools such as Grafana, Kibana, Datadog, Sentry, or similar platforms.\nExcellent documentation and communication skills. Preferred Qualifications\nExperience supporting distributed or microservice-based systems.\nFamiliarity with Docker, Kubernetes, or AWS environments.\nUnderstanding of CI/CD pipelines and deployment processes.\nExperience handling financial, payment, or transactional systems is a plus. Key Competencies\nStrong analytical and problem-solving skills\nAttention to detail\nAbility to work independently under pressure\nEffective communication and stakeholder management\nOwnership mindset and proactive troubleshooting approach\nBenefits Why you should join us •You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa. •You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward. •You would work alongside passionate, talented colleagues who share your commitment to excellence. •You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers. •You would enjoy a comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.","description_format":"text","description_chars":3945,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics"],"lifecycle":[{"event":"open","at":"2026-10-13T20:09:50Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.313,"p_room":0.28,"age_days":79,"expected_fill_days":21,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/gigmile-application-support-engineer","json_url":"https://alion.io/job/gigmile-application-support-engineer.json","meta":{"generated_at":"2026-10-14T13:26:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16421,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4376788},"rest":"https://alion.io/mcp/rest/get_company?id=4376788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgigmile-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgigmile-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgigmile-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gigmile-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgigmile-application-support-engineer"}]}