{"id":2847590,"url":"https://alion.io/job/gigmo-solutions-it-support-associate","title":"IT Support Associate","company":{"id":7456,"name":"Gigmo Solutions","domain":"gigmos.com","url":"https://alion.io/company/gigmo-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-19T11:51:38Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T02:38:03Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Gigmos has successfully disrupted technical customer support in ~5 years of its existence. We are now taking things to the next level by building a universe class platform that required us to reimagine how technical support should be delivered. This would be a game changer in the industry with the latest technology embraced and fine-tuned to perfection. It is a complete rethink. If you are a rock star software product business analyst and want to be part of the future then read on and apply.\nJob Summary\nThe IT Support Engineer will be responsible for providing technical assistance, troubleshooting IT issues, and ensuring smooth functioning of all systems, networks, and hardware across the organization. The role involves responding to user queries, resolving technical problems, and supporting day-to-day IT operations.\nRole Description\nProvide first-level technical support for hardware, software, and network issues. \nRespond to user queries via phone, email, or ticketing system. \nInstall, configure, and maintain desktops, laptops, printers, and other IT equipment. \nTroubleshoot system and network problems; diagnose and resolve hardware/software faults. \nSupport installation and configuration of operating systems, applications, and updates. \nMonitor and maintain computer systems, networks, and IT infrastructure. \nSet up new user accounts, email IDs, and access permissions. \nEnsure data backup, antivirus updates, and system security compliance. \nMaintain records of IT assets, maintenance logs, and ticket resolution. \nAssist with onboarding IT setup for new employees. \nProvide remote support when required. \n2-5 years of experience in IT support or service desk roles. \nStrong knowledge of Windows OS, MS Office, networking fundamentals, and system configurations. \nHands-on experience with hardware installation and troubleshooting. \nFamiliarity with LAN/WAN, routers, switches, and Wi-Fi troubleshooting. \nGood understanding of antivirus, security tools, and backups. \nExcellent communication, problem-solving, and customer service skills. \nAbility to prioritize tasks and work under minimal supervision. \nSkills Required\nExperience with ticketing tools (e.g., Jira, Freshdesk, ServiceNow). \nBasic understanding of cloud services (Microsoft 365, Google Workspace). \nKnowledge of IT asset management and documentation.","description_format":"text","description_chars":2341,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-19T11:51:38Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.79,"p_room":0.945,"age_days":2,"expected_fill_days":7,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/gigmo-solutions-it-support-associate","json_url":"https://alion.io/job/gigmo-solutions-it-support-associate.json","meta":{"generated_at":"2026-10-23T02:46:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4545,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7456},"rest":"https://alion.io/mcp/rest/get_company?id=7456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgigmo-solutions-it-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgigmo-solutions-it-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgigmo-solutions-it-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gigmo-solutions-it-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgigmo-solutions-it-support-associate"}]}