{"id":1530552,"url":"https://alion.io/job/gigmo-solutions-it-support-manager-2","title":"IT Support Manager","company":{"id":7456,"name":"Gigmo Solutions","domain":"gigmos.com","url":"https://alion.io/company/gigmo-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-30T16:11:59Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-09-30T16:11:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the company\nGigmo Solutions is a fast-growing tech. startup with a mission to fundamentally disrupt the customer support industry through perfectly tuned symphony of Artificial Intelligence based conversational bots and Gig workers.\nWith our engineers spread out in 10+ countries across 4 continents, Gigmos is uniquely poised to fundamentally change the technical customers support industry.\nWork mode - Work from office (Mon-Fri)\nShift Time - Rotational\nExperience - 10+ years\nLocation - Gurugram\nAbout the Role\nWe are looking for an experienced IT Manager to oversee and manage the organization’s IT infrastructure, provide technical support, and ensure smooth functioning of systems and applications across the business. The ideal candidate will be responsible for maintaining IT operations, troubleshooting technical issues, and supporting technology implementation initiatives.\nKey Responsibilities\nInstall, configure, and maintain Windows desktop systems, software, and computer networks. \nProvide technical support for hardware, software, and system-related issues. \nDiagnose and troubleshoot technical problems efficiently. \nManage multiple IT support tasks while coordinating with internal teams and clients. \nUtilize and manage remote desktop applications for troubleshooting and user assistance. \nGuide colleagues and clients through step-by-step solutions to resolve technical issues. \nMaintain IT procedures, documentation, and reports supporting organizational operations. \nMonitor system logs and analyze records to identify trends, risks, and recurring issues. \nSupport implementation and deployment of new IT solutions, tools, or applications. \nCreate and manage user accounts, access permissions, and resolve login/password issues. \nParticipate in organization-wide meetings to provide technical insights and recommendations. \nEnsure IT systems operate securely, efficiently, and with minimal downtime. \nRequired Skills & Qualifications\nMinimum 5+ years of experience in a similar IT management role. \nStrong knowledge of Windows operating systems and desktop environments. \nExperience with hardware/software troubleshooting and system maintenance. \nFamiliarity with remote desktop tools and IT support applications. \nMust have proven experience in team handling and demonstrate strong ownership in managing IT operations and resolving technical issues end-to-end. \nExcellent written and verbal communication skills. \nStrong multitasking and problem-solving abilities. \nAbility to work independently as well as collaboratively with cross-functional teams. \nPreferred Skills\nExperience managing IT infrastructure in a corporate environment. \nUnderstanding of network fundamentals and IT security practices. \nStrong documentation and reporting skills.","description_format":"text","description_chars":2774,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-30T16:11:59Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":6,"reasons":["conf:8","win:early"],"computed_at":"2026-10-01T00:49:02Z"},"pay":null,"html_url":"https://alion.io/job/gigmo-solutions-it-support-manager-2","json_url":"https://alion.io/job/gigmo-solutions-it-support-manager-2.json","meta":{"generated_at":"2026-10-01T00:49:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":548,"day_limit":5000,"remaining_today":4452,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}