{"id":3147803,"url":"https://alion.io/job/gigmo-solutions-operations-manager-microsoft-m365-2","title":"Operations Manager - Microsoft M365","company":{"id":7456,"name":"Gigmo Solutions","domain":"gigmos.com","url":"https://alion.io/company/gigmo-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-23T11:01:56Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T13:45:36Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Gigmo Solutions Pvt. Ltd.\nGigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility.\nWebsite: https://Gigmos.com\nLinkedIn: https://www.linkedin.com/company/14543064\nHardware Pre-requisites: - Laptop (16 GB RAM), Windows 11 Pro , Internet speed- min 50 MBPS upload and download\nPlease note that candidates must be having minimum of 8+ years of experience as operation head/manager in Technical Support process (Microsoft M365)\n\nRole and Responsibilities:\nYou demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as commitment to productivity. You are a self-starter, go-getter, proactive and could learn and perform in a fast-paced environment. You are dynamic, result oriented and could drive results through others, possess strong analytical and negotiation skills and excellent process orientation.\nCreating strategies with senior management and develop policies that will correlate with the organization goal. \nimplementing effective processes and standards. \nWork in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters.\nYou are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures \nYou are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change \nTo prepare the presentation for the client, highlight the challenges, raise the requirement/support if needed. A thorough understanding of business need and business growth. \nYou will be responsible for providing guidance to our in-house Management Trainee \nMust have experience in client handling, should be able to engage client efficiently, presenting MBR, QBR is preferred.\nShould keep a close track of the NSAT Scores and the productivity of the team members \nYou are required to induct new joiners i.e Engineers and Team Leader about the technical support process. \nResponsible for management of critical and complex changes wherever applicable \nInitiate and drive continuous service improvement plans.\nIdentification and communication of potential risks and dependencies in timely manner to stake holders \nResponsible for Performance management, career development and retention of the team members \nShould have an innovative and transformational mindset to identify opportunities to optimize processes\nQualifications and Experience\nGraduate with minimum 8 years of Experience as operation head/manager in Technical Support process (Microsoft M365)\nConcierge LOB is preferred.\nWork Location- Remote opportunity (Work from Home)\nShift Timings - Rotational (As per business need, It can be NOAM, EMEA, LATAM, Graveyard","description_format":"text","description_chars":3078,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-23T11:01:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.859,"p_room":1,"age_days":1,"expected_fill_days":7,"reasons":["conf:3","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/gigmo-solutions-operations-manager-microsoft-m365-2","json_url":"https://alion.io/job/gigmo-solutions-operations-manager-microsoft-m365-2.json","meta":{"generated_at":"2026-10-25T14:16:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20453,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7456},"rest":"https://alion.io/mcp/rest/get_company?id=7456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgigmo-solutions-operations-manager-microsoft-m365-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgigmo-solutions-operations-manager-microsoft-m365-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgigmo-solutions-operations-manager-microsoft-m365-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gigmo-solutions-operations-manager-microsoft-m365-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgigmo-solutions-operations-manager-microsoft-m365-2"}]}