{"id":3070333,"url":"https://alion.io/job/gigmo-solutions-technical-support-engineer-revit","title":"Technical Support Engineer - Revit","company":{"id":7456,"name":"Gigmo Solutions","domain":"gigmos.com","url":"https://alion.io/company/gigmo-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T09:14:32Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T02:38:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title: Technical Support Engineer - Revit (Pay Per Ticket)\nAutodesk is looking for a Freelance Technical Support Engineer with expertise in Autodesk Revit, Navisworks, and BIM 360 / Autodesk Construction Cloud applications. The role involves providing technical support services and engaging with Autodesk customers to deliver effective technical solutions, guidance, and troubleshooting assistance.\nWith a clear focus on helping customers adopt industry-leading design tools, this role is responsible for addressing customer product issues reported primarily through scheduled calls, support cases, or chat. The support team directly influences customer adoption and helps customers realize the full value of their investment.\nThe ideal candidate can gather and analyze critical information to understand problems, develop innovative solutions, and ensure customer issues are resolved effectively. The candidate should be comfortable collaborating with relevant teams, managing customer expectations, and taking ownership of technical issues independently.\nThis freelance engagement follows a pay-per-ticket model, where compensation is based on successfully resolved support tickets, subject to applicable quality and performance standards. The role requires sound judgment, independent decision-making, and effective case management to achieve individual and organizational goals.\nResponsibilities\nRespond to customer support requests through multiple channels while adhering to documented processes.\nContribute to organizational initiatives and proactively identify strategies to improve operational efficiency.\nMonitor performance against established service levels, ensuring adherence to quality standards and individual performance targets.\nActively manage and resolve assigned support tickets and maintain an effective ticket backlog.\nManage customer and partner expectations by providing timely updates on issue progress and resolution.\nParticipate in product beta programs and product testing activities organized by product development teams.\nResearch and verify product issues and solutions using the Knowledge Base and internal case management systems.\nAssist in developing and maintaining internal knowledge base content using the Knowledge Centered Support (KCS) methodology.\nProvide feedback to product management and development teams to support product improvements.\nInvestigate and resolve escalated issues related to service delivery and customer satisfaction, ensuring timely communication with customers and relevant stakeholders.\nShare relevant updates and product information with support and partner teams.\nCollaborate with extended Autodesk teams, including Client Services, Renewals Hub, and Sales, to resolve customer issues effectively.\nMinimum Qualifications\nBachelor's degree in Design, Engineering, Infrastructure, or a related field, or equivalent work experience.\nCompetent knowledge of Autodesk Revit, Navisworks, and Autodesk Construction Cloud / BIM 360.\nAt least 4 years of relevant industry experience.\n3+ years of experience in technology and customer support.\nProficiency in CRM tools.\nExperience supporting cloud-based / SaaS applications.\nFamiliarity with construction and Building Information Modeling (BIM) industry requirements and workflows.\nDemonstrated ability to take ownership of customer issues, troubleshoot technical problems, and identify effective solutions or workarounds.\nStrong teamwork and collaboration skills.\nAbility to work flexible hours as required by support demand.\nStrong customer relationship management skills and the ability to understand customer needs.\nAbility to manage multiple technical requests simultaneously and prioritize cases effectively.\nProven ability to build and maintain strong relationships with customers and partners.\nExcellent verbal and written communication skills, including the ability to explain complex technical concepts clearly in live or virtual interactions.\nA collaborative mindset and willingness to support other members of a shared-responsibility team.\nEngagement Model\nRole Type: Freelance / Independent Contractor\nCompensation: Pay per successfully resolved ticket, subject to applicable quality 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