{"id":2785258,"url":"https://alion.io/job/gilbane-assistant-owners-representative-field-resident-coordinator","title":"Assistant Owner’s Representative – Field & Resident Coordinator","company":{"id":1836350,"name":"Gilbane","domain":"gilbaneco.com","url":"https://alion.io/company/gilbaneco","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":112400,"max":159500,"currency":"USD","period":"year","gross":null,"usd_annual":159500},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-17T14:10:57Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-30T09:32:23Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Overview\nGilbane Development is an established affordable housing developer and owner-operator committed to preserving and improving homes for New Yorkers. Through the NYCHA Permanent Affordability Commitment Together (PACT) program under HUD’s Rental Assistance Demonstration (RAD), we deliver complex, occupied rehabilitation projects that modernize building systems, improve quality of life, and protect long-term affordability. Our teams are held to a high bar: safe execution, predictable outcomes, and respectful, transparent engagement with residents and public partners.\nThe Assistant Owner’s Representative - Resident & Construction Liaison is an owner-side, field-forward role supporting NYCHA RAD/PACT work across occupied developments in New York City. This position strengthens resident coordination, documentation, and day-to-day field oversight to improve quality, safety, access logistics, and responsiveness during active renovation. The role reports to the Owner’s Representative (OR) / Senior Project Manager and spends significant time on-site, bridging day-to-day conditions between residents, property management, the general contractor (GC), and the owner team.\nNYCHA RAD/PACT renovations succeed when construction is executed with discipline while treating residents with respect and consistency. This role supports that goal by:\nIncreasing field presence to identify issues early (cleanliness, protection, logistics, workmanship).\nImproving resident responsiveness through organized intake, follow-up, and clear communication.\nStrengthening owner documentation for trend tracking, corrective actions, and reporting.\nResponsibilities\nField Oversight Support (Owner-Side)\nConduct regular site walks across common areas, work zones, and building perimeters to observe progress versus plan, sequencing impacts, and day-to-day site conditions.\nDocument visible safety, quality, and logistics concerns; escalate priority issues to the OR/GC.\nTrack and help verify contractor corrective actions (“close-the-loop” follow-up).\nSupport coordination of unit access plans (stacks, lines, apartment lists) with the GC and property management for in-unit work.\nField and Resident Coordination\nCoordinate with the GC’s field team on upcoming work areas and resident-impact activities.\nVerify unit readiness prior to in-unit work.\nParticipate in site coordination meetings where resident-impact work is discussed.\nServe as an on-site owner representative presence to receive resident concerns respectfully and route them through defined channels.\nSupport a consistent process for response timing, documentation, and follow-through.\nAssist with resident access coordination for in-unit scopes (e.g., kitchens, baths, MEP upgrades, doors/windows): confirm appointment windows and readiness conditions as appropriate, and coordinate with property management on making reasonable accommodations and addressing sensitive situations.\nSupport pre-work and post-work condition documentation (photos, notes, checklists) to reduce disputes and improve closeout quality.\nObserve and report resident-impact risks (loss of access, noise/dust issues, protection failures, communication gaps) and propose practical mitigation steps.\nDocumentation, Reporting, and Issue Tracking\nFollow-up on missed access or incomplete work situations.\nReview look-ahead schedules to anticipate access and logistical needs.\nMaintain organized observation logs, photo documentation, and field notes suitable for owner reporting.\nAssist the OR with issue tracking logs (quality, safety, logistics, resident concerns) and weekly reporting inputs (site conditions, resident issues, recurring themes).\nCoordinate apartment lists, stacks, and sequencing with the GC and property management.\nCoordinate follow-up with the GC and property management to confirm accountability and closure.\nSupport the OR in documenting patterns that affect cost, schedule, resident satisfaction, and reputation risk.\nProfessional Conduct in Occupied Housing\nRepresent ownership with a resident-first mindset: calm, respectful, consistent, and solution-oriented.\nMaintain discretion and professionalism in sensitive resident interactions.\nReinforce project “rules of the road” (access, cleanliness, protection standards) through observation and escalation, without taking on GC means-and-methods responsibilities.\nSuccess Measures\nEarlier identification and escalation of field issues before they become resident complaints or cost/schedule drivers.\nHigh-quality, consistent documentation supporting corrective actions and owner reporting.\nImproved resident responsiveness and reduced “no follow-up” instances.\nClearer coordination among GC, property management, and ownership around unit access and resident-impact work.\nQualifications\nExperience/Education\n2-5 years of experience in construction, property management, affordable housing operations, or owner’s rep support.\nExposure to occupied renovation environments; affordable housing or NYCHA experience strongly preferred.\nStrong organizational skills with the ability to track issues, actions, and follow-ups across multiple stakeholders.\nStrong written and verbal communication skills; ability to de-escalate and communicate clearly with residents and site teams.\nProficiency in Microsoft Office (Word, Excel, Outlook).\nAbility to work on active construction sites across NYC developments (travel between sites may occasionally be required).\nFamiliarity with NYCHA RAD/PACT operating context, resident engagement practices, and coordination between property management and construction teams.\nProcore experience or similar construction management platforms.\nPhoto documentation and field reporting experience (clean, consistent, timestamped logs).\nBilingual capability is a plus.\nCore Competencies\nResident-facing professionalism: empathy, patience, clarity, follow-through.\nField awareness: ability to recognize cleanliness/protection failures, incomplete work, and resident-impact risks.\nDocumentation discipline: accurate notes, organized photos, consistent tracking.\nCoordination: ability to connect unit access, sequencing, and resident concerns.\nJudgment: knows what to handle directly versus escalate; understands owner role boundaries.\nReporting Structure & Work Environment\nReports to Owner’s Representative / Senior Project Manager.\nWork environment: Active construction sites in occupied residential buildings; frequent walking, stair climbing, and exposure to typical construction conditions.\nSchedule: Primarily weekday field coverage aligned to construction activity; occasional early starts or extended days based on resident access windows and project needs.\nPhysical Requirements (Typical)\nAbility to traverse buildings and sites for extended periods, including stairs.\nAbility to wear required PPE and work safely in construction environments.\nSalary to be determined based on factors such as geographic location, skills, education, and/or experience of the applicant, as well as the internal equity and alignment with the team.\nFor New York this ranges from $112,400.00 -$159,500.00 plus benefits and retirement program.\nGilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees’ education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.\nGilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.\n Note to Recruiters, Placement Agencies, and Similar Organizations: Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly.","description_format":"text","description_chars":8293,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Facilities Management","Construction"],"lifecycle":[{"event":"open","at":"2026-10-17T14:10:57Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.526,"p_room":0.45,"age_days":12,"expected_fill_days":7,"reasons":["conf:0","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":159500,"is_top_pay":true},"html_url":"https://alion.io/job/gilbane-assistant-owners-representative-field-resident-coordinator","json_url":"https://alion.io/job/gilbane-assistant-owners-representative-field-resident-coordinator.json","meta":{"generated_at":"2026-10-30T12:20:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17748,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1836350},"rest":"https://alion.io/mcp/rest/get_company?id=1836350"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgilbane-assistant-owners-representative-field-resident-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgilbane-assistant-owners-representative-field-resident-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgilbane-assistant-owners-representative-field-resident-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gilbane-assistant-owners-representative-field-resident-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgilbane-assistant-owners-representative-field-resident-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2785258}},{"tool":"search_jobs","arguments":{"company":"gilbaneco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2785258},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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